Open to opportunities

Paul Shingledecker

@paulshingledecker

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Results-driven executive leader specializing in cloud services and client success.

United States

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What I'm looking for

I am seeking a leadership role that fosters innovation, collaboration, and growth opportunities.

I am a results-driven Service Delivery Leader with over 15 years of experience in customer success, cloud migrations, and support services across various industries, including retail, CPG, hospitality, and transportation. My expertise lies in managing multi-million-dollar portfolios, driving revenue growth, and optimizing service delivery for global clients. I have a proven track record in achieving exceptional results in client satisfaction, operational efficiency, and aligning services with business goals to ensure long-term success.

Throughout my career, I have successfully led significant initiatives, such as managing a $50M+ portfolio at Teradata, where I supported growth and client satisfaction through cloud migrations for major clients like PepsiCo and Delta Airlines. I am passionate about fostering high-performance cultures and have consistently delivered high Net Promoter Scores, indicating strong customer loyalty. My strategic planning and execution skills have enabled me to develop business continuity plans that resulted in substantial cost savings and operational efficiencies.

Experience

Work history, roles, and key accomplishments

Industry Director – Americas Customer Experience

Teradata Corporation

Sep 2021 - Jun 2025 (3 years 9 months)

Led a team of Service Experience Managers, fostering a high-performance culture that resulted in 100% team retention and the company’s best employee engagement score. Managed a $50M+ book of business, focusing on growth, satisfaction, and retention for major clients.

Team Leadership Cloud Migration Customer Satisfaction SLA Management Employee Engagement Customer Retention Data Analytics

Director – Managed Services & Support

Passport Labs, Inc.

Oct 2019 - Jun 2021 (1 year 8 months)

Led high-performing Managed Services and Support teams, consistently exceeding client expectations and ensuring year-over-year contract renewals. Developed a new Professional Services Line of Business, accelerating future growth and meeting increasing enterprise client demand for additional services.

Professional Services Client Expectations Renewals Efficiency Improvement Scalability

Area Vice President – Support & Success Services

Teradata Corporation

Jan 2006 - Dec 2019 (13 years 11 months)

Managed a $100M+ annuity services organization, overseeing the Eastern US/Canada region and growing the regional team from 20+ to 38 professionals, supporting 300% revenue growth. Aligned the organization to a new go-to-market strategy, achieving 138% of regional Total Contract Value (TCV) in 2018.

Revenue Go To Market Strategy Cross Functional Collaboration Customer Experience Service Delivery Team Management

Manager – Performance Management

Whittman-Hart Consulting

Jan 2005 - Dec 2006 (1 year 11 months)

Provided multi-million-dollar cost estimates and budget support to GE Transportation businesses, covering Aircraft Engines, Rail, and Energy. Coordinated the Production Readiness Review (PRR) process, reducing the number of projects bypassing PRR by 25% through Lean event improvements.

Cost Estimation Risk Mitigation Financial Recovery Project Coordination Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Dayton

Master of Business Administration, Management Information Systems

Focused on the intersection of business strategy and information technology. Gained expertise in managing information systems to drive organizational success.

University of Cincinnati

Bachelor of Business Administration, Finance

Studied core principles of finance, including financial markets, corporate finance, and investment strategies. Developed analytical skills for financial decision-making.