John Christian
@johnchristian2
Detail-oriented remote chat support agent skilled in WhatsApp billing help and issue resolution.
What I'm looking for
I’m a detail-oriented Customer Support Agent focused on fast, accurate, customer-focused help through WhatsApp chat. I process bill payments, support service-related inquiries, and guide customers step-by-step through transactions.
In my current role, I resolve failed or delayed payment issues by investigating problems and communicating clearly and professionally. I handle complaints and urgent requests while keeping response quality high, even when managing multiple chats at once.
I bring practical experience using vending applications and maintaining strong performance—handling 50+ customer chats daily and sustaining a 95%+ successful transaction rate. I also use basic technical troubleshooting to help customers move past payment challenges.
With a B.Tech in Electrical Engineering and additional digital marketing fundamentals, I combine a technical mindset with clear written communication. I’m reliable, quick to adapt, and available for full-time remote roles across different time zones.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Afripay360
Jan 2023 - Present (3 years 4 months)
Provided real-time WhatsApp customer support for bill payments and service inquiries, guiding users through transactions step-by-step. Resolved failed/delayed payment issues, handling 50+ chats daily while maintaining a 95%+ successful transaction rate.
Education
Degrees, certifications, and relevant coursework
B.Tech (Electrical Engineering)
Bachelor of Technology (B.Tech), Electrical Engineering
Completed a Bachelor of Technology (B.Tech) in Electrical Engineering.
Google Digital Garage
Fundamentals of Digital Marketing, Digital Marketing
Completed the Fundamentals of Digital Marketing course through Google Digital Garage.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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