David Aiyeola

I’m a Customer Support Representative with 2+ years handling chat support, sales, and customer complaints in fast-paced retail environments. I attend to 30+ customers daily and consistently deliver empathetic, accurate support that improves outcomes.

I’m comfortable de-escalating issues, maintaining high customer satisfaction (95%+), and processing payments using POS systems and digital payment platforms. I also upsell products and manage inventory restocking to support monthly sales targets.

In remote freelance work since Jan 2023, I resolve inquiries via email and chat for small business clients while maintaining a 24hr response time SLA and managing multiple conversations. I use Microsoft Word and Canva to build customer response templates and create social media content.

Tech-savvy and detail-oriented, I’m ready for full-time remote US night shifts and prefer 10pm-6am WAT / 5pm-1am EST. With HND training in Marine Engineering and strengths in time management, business writing, and problem solving, I bring reliable, self-starter support to any team.