john chege

Provide responsive customer and client support through professional written communication, phone follow-ups, and digital channels. Manage customer information, schedules, and administrative tasks using Zendesk and HubSpot CRM.

Transcribe interviews, meetings, calls, and media content accurately while maintaining strong attention to detail. Review and proofread transcripts for grammar, clarity, completeness, accuracy, and consistency.

Conducted interviews and researched information for news articles and scripts. Wrote and edited content under tight deadlines, ensuring accuracy and professional communication.

Reviewed and evaluated text, audio, video, and digital content according to detailed project guidelines. Maintained accuracy and consistency in repetitive, detail-oriented tasks.

Pursued a Diploma in Journalism and Mass Communication.

Completed a Virtual Assistance program.