John Chege
@johnchege4
Customer Service Agent at Metro by T mobile who supported customers with mobile device, plan, and network connectivity issues.
KenyaWhat I'm looking for
At Metro by T mobile, I provided customer service and support, assisting customers with technical issues related to mobile devices, plans, and network connectivity.
As Operations Manager at 254 GAMING - OWN BUSINESS, I managed daily shop operations and helped players with bookings and customer issues. I also promoted the business through word-of-mouth and social media, and oversaw inventory.
During my Accounting Internship at Equity Afya, I assisted with preparing and maintaining financial records and supported the finance team in audits and financial reviews. I’m keen on growth and leadership.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Metro by T Mobile
Feb 2025 - Aug 2025 (6 months)
Provided exceptional customer service and support to customers. Assisted with technical issues related to mobile devices, plans, and network connectivity.
Accounting Internship
Equity Afya
May 2023 - Aug 2023 (3 months)
Assisted in preparing and maintaining financial records. Supported the finance team in audits and financial reviews.
Operations Manager
254 Gaming
Managed daily operations in the shop, delivered customer service by assisting players, managing bookings, and resolving customer issues. Marketed the business through word-of-mouth and social media, and oversaw inventory including games, controllers, and accessories.
Education
Degrees, certifications, and relevant coursework
Daystar University
Bachelor of Commerce, Accounting
2020 - 2025
Pursued a Bachelor of Commerce with a focus on Accounting, completing the program in November 2025.
Daystar University
Certificate in Information Technology, Information Technology
2019 - 2019
Completed a Certificate in Information Technology in March 2019.
Sunshine Secondary
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Grade: B-
Attained the Kenya Certificate of Secondary Education with a grade of B-.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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