winnie mbugua

Handled continuous queues of inbound customer calls, offering live phone support. Managed customer accounts, resolved billing and refund disputes, processed plan changes, and provided technical support for mobile devices and network connectivity.

Executed store activations, product sampling, and product demos while delivering pitches to boost sales. Recorded opening and closing stock sales and submitted daily reports on customer feedback and inventory.

Included field remote setups and door-to-door activations. Acquired new customers, met sales targets through effective pitching and closing leads, and submitted daily reports on customer interactions and acquired leads.

Managed data collection and vote counting processes with accuracy during a by-election. Enhanced customer service skills by interacting with voters and officials and resolving conflicts.

Managed simultaneous live chats and email support queues focusing on first contact resolution. Acted as primary contact for resolving user account issues and e-commerce platform navigation, handling inquiries about shipment tracking, order modifications, and promotional discounts.

Pursued a Bachelor of Science in Mathematics with a focus on Statistics.