John Bankole

I’m a results-driven Product Management professional with over three years of experience supporting the development, improvement, and delivery of business and service-based products. I focus on coordinating teams, analyzing customer needs, and helping execute product strategy that strengthens both service quality and performance.

At Penhall Consulting Company, I spearheaded improvements to service offerings to enhance customer satisfaction and overall service quality. I collaborated with cross-functional teams to deliver training and service content, conducted market research for product positioning, monitored performance, and introduced data-driven service improvements. I also developed digital content to boost brand visibility and engagement and streamlined onboarding processes to improve the client experience.

Previously, as a Customer Experience & Service Optimization Officer at Multi-Choice Studios, I analyzed customer feedback to identify service delivery gaps and improve performance. I facilitated interdepartmental collaboration to resolve service challenges, generated reports on performance trends, and delivered insights that informed key product and service decisions—strengthening customer retention through improved service strategies.

I bring practical operations support as well, having worked part-time as an Operations & Service Coordination Assistant at Kito Catering Services to translate client needs into tailored service experiences and implement efficiency improvements. Earlier, I supported educational program planning and execution at Tessy College by coordinating stakeholders, maintaining documentation, and evaluating program effectiveness—always with a strong focus on communication, organization, and continuous improvement.