John Ajunwa

I’m a detail-oriented, results-driven professional who adapts quickly and delivers high-quality work under deadlines. In customer care, I handled 60+ interactions/day via phone, email, chat, and social, achieving a 92% first contact resolution rate by listening first, diagnosing fast, and speaking human, not script. I also managed server room affairs—keeping equipment up and running and the space clean at all time.

I combine analytical thinking with clear communication to solve problems and collaborate effectively across teams. As a Brand Ambassador and Content Creator for Injective, I remotely supported onboarding into the Injective ecosystem, moderated and hosted community events, and created content such as infographics, banners, and educational/tutorial videos.

I’m passionate about leveraging my analytical skills and adaptability in a dynamic organization, and I’m eager to keep learning through new challenges. I’ve tested and improved product quality as a Software Tester/Beta Tester by running multiple software tests, recruiting additional testers (increasing testing efficiency by 13%), and detecting software vulnerabilities to enhance user experience; I’ve also led community events on Discord and X and supported executive operations as an Executive Assistant with M&A docs, calendar/agenda protection, travel itinerary bookings, and scheduling.