Johan User

Improved and managed the Sales, Customer Service, and Event & Branding divisions to consistently achieve monthly OKR targets. Successfully led the company rebranding initiative across social media, website, presentations, marketing tools, and event execution.

Opened and managed new business operations in Manado; built and maintained strong relationships with local members and partners; improved service quality and distribution efficiency, resulting in reduced customer complaints; and developed new body-care and healthy food products sourced from local suppliers, achieving top 3 best-seller ranking shortly after launch.

Improved operational procedures to increase sales efficiency and reduce human error; organized company incentive trips for 200+ participants per batch; and led end-to-end execution of major corporate events including product launches, distributor gatherings, and training seminars.

Collaborated with sales and support teams to drive performance improvements, consistently achieving 100%+ monthly sales targets across multiple sales divisions, including turning underperforming divisions into top-performing units exceeding 100% target achievement.

Achieved consistent year-on-year growth of up to 25% by managing distributor networks, optimizing regional sell-through performance, and delivering 3 consecutive years of positive sales growth.

Supervised cross-division teams and assisted the Branch Manager in objection handling and issue resolution. Led end-to-end execution of company events, including product training, launches, and brand activation.

Responsible for managing internal systems and sales & membership databases, ensuring high data accuracy and generating reports with near-zero error rate.

Analyzed research center projects in collaboration with Bandung Institute of Technology, Syiah Kuala University, and a Japan multinational company; prepared and presented comprehensive reports to management.

Earned the Excellent Branch Manager certificate from TIENS Indonesia on 6 June 2012.

Grade: 3.32 / 4.0

Bachelor of Engineering in Informatics Engineering, graduated in 2006 with a GPA of 3.32 out of 4.0.