Open to opportunities

Johanne Michel

@johannemichel

Message

I am a bilingual customer support and media production professional delivering empathetic, detail-oriented service.

Canada

Message

What I'm looking for

I am seeking a remote or hybrid customer support role where I can use bilingual skills, handle billing and escalations, and contribute to a collaborative, quality-focused team.

I am a bilingual customer service professional and media production specialist with over 15 years of experience supporting clients in high-pressure, fast-paced environments. I excel in live chat, email and phone support, billing inquiries, escalation resolution, and maintaining accurate records while managing multiple priorities.

As a director and producer I oversaw budgeting, scheduling and team training, and as a freelance client support specialist I provided remote billing support and scheduling for film and educational clients. I bring empathy, strong attention to detail, and a client-first approach, and I am seeking remote or hybrid roles where I can deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Freelance Client & Production Support

Current

Self-Employed

Jan 2020 - Present (5 years 7 months)

Provide remote customer support via phone, email, and messaging, managing billing inquiries, scheduling, and follow-ups to maintain client satisfaction and accurate records.