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Johanne Michel

@johannemichel

I am a bilingual customer support and media production professional delivering empathetic, detail-oriented service.

Canada
Message

What I'm looking for

I am seeking a remote or hybrid customer support role where I can use bilingual skills, handle billing and escalations, and contribute to a collaborative, quality-focused team.

I am a bilingual customer service professional and media production specialist with over 15 years of experience supporting clients in high-pressure, fast-paced environments. I excel in live chat, email and phone support, billing inquiries, escalation resolution, and maintaining accurate records while managing multiple priorities.

As a director and producer I oversaw budgeting, scheduling and team training, and as a freelance client support specialist I provided remote billing support and scheduling for film and educational clients. I bring empathy, strong attention to detail, and a client-first approach, and I am seeking remote or hybrid roles where I can deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Vancouver Film School logoVS

Vancouver Film School

Certificate, Film Production

2006 - 2007

Completed a Certificate in Film Production at Vancouver Film School (2006–2007), focused on practical production skills and hands-on filmmaking.

Dawson College logoDC

Dawson College

Bachelor's Degree, Creative Arts

2000 - 2004

Completed a Bachelor's Degree in Creative Arts at Dawson College (2000–2004), developing foundational skills in media and creative practice.

Tech stack

Software and tools used professionally

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Johanne Michel - Freelance Client & Production Support - Self-Employed | Himalayas