Johanna Stavenhagen

Experienced Team Lead & Customer Operations Manager with a proactive mindset and a strong background in customer service. With over seven years of management experience in iGaming, I have led teams through change, driven performance, and built positive, high-performing work environments.

I believe in fostering a safe, supportive, and engaging workplace, where open communication and respect are key. As a hands-on leader, I conduct regular one-on-ones, oversee recruitment, and manage diverse projects, always ensuring KPIs and business goals are met. My recruitment expertise includes independently hiring and building a team of eight Customer Support agents for example.

Adaptable and calm under pressure, I thrive in dynamic environments, tackling challenges with a solutions-focused and optimistic approach. "When the facts change, I change."

Currently working as a Head of Customer Support consultant for an iGaming start-up.

Eager to expand my skill set, I am actively pursuing SEO courses and developing a keen interest in cybersecurity. I am open to opportunities in these fields where I can apply my expertise while continuing to learn and grow.

I am a Finnish citizen, residing in Malta and can legally work anywhere in the EU without a work permit.