Johan Martens
@johanmartens
Senior IT technician with ~20 years' Microsoft and infrastructure operations experience.
SwedenWhat I'm looking for
I am a Senior Technician with about 20 years of experience in the IT field, experienced across Microsoft environments from MS SQL Server 6 to 2016, Exchange and Windows Server NT4.0 to 2016. I work confidently both independently and in teams and communicate effectively in English and Swedish.
My background includes responsibility for operating, backup and maintenance of servers and networks, defining SLAs, information security, monitoring, reporting and documentation for large environments including roughly 190 virtual servers. I have hands-on experience with Citrix XenApp, Netscaler, XenServer, VMware ESX/vSphere, Cisco switches and Checkpoint firewalls.
I have held technical and technical-responsible roles at multiple companies (Ejendals AB, Nordlo Dalarna AB, SundIT AB, Advance AB, Agda Lön AB) performing proactive operations, troubleshooting, automation of monitoring and incident handling, and customer-facing technical account management for multi-hundred to multi-thousand user environments.
I pursue efficient, well-documented, and secure infrastructure operations, and I am driven by challenges, careful planning and continuous improvement of monitoring and automation to reduce downtime and increase service reliability.
Experience
Work history, roles, and key accomplishments
Driftstekniker
Nordlo Dalarna AB
Sep 2017 - Present (8 years 2 months)
Develop and maintain operational environments, plan and resolve alarms for servers and communications equipment, and automate monitoring and remediation processes to improve reliability.
Responsible Infrastructure
Ejendals AB
Aug 2009 - Aug 2017 (8 years)
Owned infrastructure, information security, backups and monitoring for ~190 virtual servers, defined SLAs and produced reporting and documentation to improve operational stability.
Technician Consultant
SundIT AB
Jun 2008 - Jun 2009 (1 year)
Provided technical responsibility and proactive monitoring for client IT environments primarily based on Citrix and Windows, ensuring SLA compliance and high customer satisfaction.
Technical Consultant
Advance AB
Jan 2008 - Jun 2008 (5 months)
Managed client IT environments with focus on Citrix and Windows, delivered long-term proactive support, advisory services and large Citrix environment troubleshooting for major accounts.
Technician
Agda Lön AB
Jun 2000 - Jan 2008 (7 years 7 months)
Served as technical contact for Microsoft partnerships, managed backups, security, licensing and installation documentation, and provided technical support and database conversions.
Teacher
Lärdata
May 1999 - Oct 1999 (5 months)
Delivered Windows certification training as an instructor for IT certification programs.
Administrator
Bröderna Gustafsson Markaryd AB
Dec 1989 - Jan 1991 (1 year 1 month)
Implemented and maintained MPS system, developed support software for purchasing and production planning, and trained staff to improve inventory and operations.
Administrator
Zino Hygien AB
Jan 1987 - Nov 1989 (2 years 10 months)
Implemented MPS system, improved inventory practices, administered mini-computer systems, and developed databases and reporting for purchasing and production statistics.
Education
Degrees, certifications, and relevant coursework
Komvux Leksand
Course Certificate, Programming / Web Development
2017 - 2017
Completed programming courses covering C# (beginner and 2nd level), PHP/MySQL, database theory, SQL, project management, Ajax and JSON.
LMI Borlänge
Course Certificate, Personal Leadership
2011 - 2011
Attended a personal leadership course focused on developing leadership skills and translating insights into concrete actions.
Cornerstone
Course Certificate, Virtualization
2007 - 2007
Completed VMware Infrastructure 3 training covering installation and configuration.
Cornerstone
Course Certificate, Citrix Administration
2006 - 2006
Completed Citrix Presentation Server 4.0 administration training.
Cornerstone / Microsoft TechNet
Course Certificate, Windows Security
2005 - 2005
Attended Microsoft TechNet training on securing a Windows environment.
Agda Lön AB (internal training)
Course Certificate, Payroll Systems
2003 - 2003
Completed internal salary enrollment training related to Agda Lön products.
Databiten
Course Certificate, Software Development
2003 - 2003
Completed Delphi 7 (first level) training.
Cornerstone
Course Certificate, Citrix Administration
2002 - 2002
Completed Citrix MetaFrame XP 1.0 administration training.
ÅF SIFU
Course Certificate, Technical Writing
2001 - 2001
Attended technical writing training focused on writing technical manuals.
Komvux (unspecified)
Instructor Engagement, IT Education
1999 - 1999
Taught a Windows certification program as an instructor.
Eductus Malmö
Professional Certificate, Network Administration
1998 - 1998
Completed network administration training and obtained MSCE Windows NT 4 and Novell administration skills.
ULUniversity of Lund
Undergraduate Studies (160 ECTS), Psychology / Economics
1993 - 1997
Undertook university studies in psychology and economics totaling 160 credits.
Komvux Helsingborg
High School Diploma (Economics), Economics / Accounting
1989 - 1992
Completed economics and accounting studies and obtained a high school graduation in economics.
Availability
Location
SwedenAuthorized to work in
Job categories
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