I’m looking for an operations job where I can apply my technical skills to improve, achieve goals, and optimize processes.
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Johan Alfaro Huertas
@johanhuertas
Customer Service Agent focused on banking inquiry resolution, confidential handling, and efficient appointment coordination.
Costa RicaWhat I'm looking for
I’m a Customer Service Agent at Netcom, where I operate internal banking systems to process and resolve inquiries effectively. I focus on problem-solving and high-volume information workflows to ensure timely, accurate responses.
I manage sensitive and confidential client information in compliance with banking security protocols. Before this, I completed an internship at Hospital San Carlos, where I optimized HR filing systems and improved administrative workflows. I bring strong communication and active listening, along with time management and organization, to every interaction. I also use AI tools like Claude and Copilot to improve and optimize daily tasks as part of how I continuously deliver better service.
Experience
Work history, roles, and key accomplishments
NE
Current
Customer Service Agent
Netcom
Mar 2025 - Present (1 year 3 months)
Processed and resolved client inquiries using internal banking systems while handling sensitive, confidential information under banking security protocols. Coordinated with internal teams to complete account-related administrative tasks and scheduled client appointments using Outlook.
HC
Hospital Internship
Hospital San Carlos
Oct 2024 - Dec 2024 (2 months)
Optimized HR filing systems and document organization, and supported payroll administration including overtime and night-shift calculations using Excel formulas. Assisted employees at reception, supported onboarding processes, and coordinated with internal teams for institutional compliance.
Education
Degrees, certifications, and relevant coursework
CZ
Colegio Técnico Profesional Alajuela, Zarcero
Intermediate Technical Degree, Commercial Executive and Customer Service
2022 - 2024
Completed an Intermediate Technical Degree in Commercial Executive and Customer Service from Feb 2022 to Dec 2024.
CZ
Colegio Técnico Profesional Alajuela, Zarcero
High School Diploma, High School
2019 - 2024
Completed a High School Diploma from Feb 2019 to Dec 2024.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Costa RicaAuthorized to work in
Salary expectations
1k-2k USD
Social media
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