Johan Desales

Supports policyholders with billing, policy changes, payment inquiries, and coverage-related requests in a compliance-driven environment. Maintains professionalism and attention to detail while managing high call volumes.

Planned and developed a professional art portfolio and e-commerce website for selling original artwork and giclée prints. Implemented SEO, structured data, and performance optimization to improve search visibility.

Assisted customers with questions, issues, and needs over phone and text chat. Represented the company with high standards of honesty and integrity, delivering results in a timely manner.

Provided customer service for a major U.S. online store, ensuring customers felt listened to and important. Managed refunds, re-deliveries, and account support with high standards of quality and integrity.

Verified the legality of transactions by checking the authenticity of client documentation for money transfers. Provided excellent service and approved transfers that met company standards and legal requirements.

Managed employee times and schedules, working with regional management to increase productivity. Merged data, created data modeling standards, and implemented process improvements.

Helped customers manage accounts and fix app issues, handling refunds and re-deliveries. Provided fast and effective solutions to customer problems.