Open to opportunities

luis alexis gonzalez

@luisalexisgonzalez

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I support U.S.-based operations, customer service, quality control, and AI-enabled digital workflows.

Mexico

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What I'm looking for

I'm looking for a role where I can apply operations support, customer service, quality control, and documentation skills while continuing to grow in AI tools, digital productivity, and web development.

I've supported U.S.-based clients across facility services, auto insurance, e-commerce, and aviation for more than six years. My work combines customer support, operations coordination, documentation review, and accurate case management.

At CCSI-KBS Campaign, I managed 40–50 active service cases and work orders in NetSuite, coordinating recurring and emergency facility services while resolving ticket issues and escalating urgent requests. At Confie, I reviewed auto insurance documentation for completeness and accuracy in a high-volume environment.

I've also supported e-commerce customers at XB Fulfillment-Bombas and travelers at Tijuana Airport through Manpower. I'm currently building skills in generative AI, prompt design, AI-assisted research, and digital productivity tools while pursuing a bachelor's degree in Web Development.