Open to opportunities

Allen User

@allenuser

Message

I am a customer care specialist with strong communication, case management, and leadership skills.

Philippines

Message

What I'm looking for

I'm seeking a dynamic role that fosters professional and personal growth, utilizes my customer service and case management skills, and offers clear opportunities for advancement in a collaborative, challenging environment.

I am a customer care professional with experience in collections and life insurance account management, focused on clear communication and problem-solving.

At NTT Data Services I served as a Customer Care Collections Senior Representative managing term, whole, and universal life policies; at [24]7.ai I advanced quickly from base agent to senior specialist (case manager) and routinely took supervisor calls, demonstrating leadership under pressure.

I seek roles that offer growth, responsibility, and opportunities to apply my case management and leadership skills within a collaborative, customer-focused team.

Experience

Work history, roles, and key accomplishments

Customer Care Collections Sr. Rep.

NTT Data Services

Mar 2025 - May 2025 (2 months)

Managed life insurance collections accounts covering term, whole and universal life products; handled supervisor calls and escalations during the March–May 2025 engagement.

Case Management Collections Universal Life Communication Computer Literacy

Customer Service Representative

[24]7.ai

Aug 2024 - Jan 2025 (5 months)

Delivered high-volume inbound customer service, managed cases and escalations, and coordinated with supervisors to resolve customer issues during the Aug 2024–Jan 2025 tenure.

Customer Service Inbound Case Management Customer Escalation Communication Computer Literacy Teamwork

Education

Degrees, certifications, and relevant coursework

STI College Baliwag City

Senior High School Certificate, Senior High School

2022 - 2024

Activities and societies: President of SHS Student Government; City Vice Mayor of Baliwag Junior Officials (2023).

Completed senior high school at STI College Baliwag City from 2022 to 2024, serving as President of the SHS student government and City Vice Mayor of Baliwag Junior Officials in 2023.