Franklin Veras

Responsible for tracking and resolving insurance claim issues, including denials and appeals. Performed accounts receivable collections, follow-up, denial management, claims payment processing, tracking, and appeals for hospital processes.

Explained benefits, eligibility, and other relevant information to providers. Provided comprehensive support to healthcare providers regarding their inquiries.

Provided chat support to customers, addressing their inquiries and resolving issues efficiently. Maintained high levels of customer satisfaction through effective communication.

Assisted customers with their concerns and provided solutions to various issues. Ensured a positive customer experience through professional and courteous interactions.

Provided customer service to shoppers, assisting them with their needs and inquiries. Ensured a pleasant shopping experience for all customers.

Completed a comprehensive curriculum in office administration, gaining proficiency in various administrative tasks and office management. Developed strong organizational and communication skills essential for professional environments.

Completed secondary education, building foundational knowledge across various subjects. Participated in school activities that fostered teamwork and personal development.

Completed primary education, acquiring fundamental literacy and numeracy skills. Engaged in early learning experiences that built a strong educational foundation.