At The Westin Hotel, I managed front desk operations, including guest check-in, check-out, reservations, and inquiries. I also handled guest payments and billing while assisting with concierge requests.
I addressed guest complaints and concerns, and trained and assisted new staff on front desk procedures and customer service standards.
At Baker Tilly Jamaica, I supported HR operations for approximately 40 employees, including recruitment, screening, onboarding, and employee documentation. I also coordinated training and maintained confidential employee records.
At Accupower Jamaica Limited, I served as a point of contact for approximately 40–50 customers daily and coordinated travel arrangements for seven senior executives. I also supported scheduling, correspondence, and day-to-day office administration.
