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joel hou

@joelhou

Senior integration specialist at Shopback, onboarding Booking.com and Kayak flight integrations.

At Shopback, I lead integrations for OTA and metasearch channels, including onboarding the Booking.com and Kayak flight integrations. I also work on integrations for new verticals such as drama, play, and insurance.

At TRIP.COM, I managed onboarding and daily operations for EU- and China-based suppliers across more than 100 accounts. I also worked on API monitoring and integration improvements, including a Juniper API reprocessing project and an internal order response optimization for TGX connectivity.

At Derbysoft, I built connections between KLOOK hotels and Google, Tripadvisor, and Trivago, and worked on integrations for Marriott and Baidu Map. Earlier, at Softspeed, I supported an ERP implementation in India and global helpdesk operations for sites in Europe and the USA.

Experience

Work history, roles, and key accomplishments

Current

Senior Integration Specialist

Current

Shopback

May 2026 - Present (5 months)

Leading integration for OTA and metasearch channels, including onboarding Booking.com and Kayak flight integrations and migrating Trip.com cancellation webhook. Also leading integration for new verticals such as drama, play, and insurance.

OTA Integration Meta Searches Booking.Com Kayak Trip.Com Webhook Migration

Product Manager

Convergent

Jun 2025 - May 2026 (11 months)

Led product and operations for Channel Manager and Channel Distribution Team, troubleshooting CM integrations, optimizing static data processes, and releasing CM including D-edge and TL-Lincoln. Also led onboarding for local chains PMS connections with Shiji and Jingjiang.

Channel Manager Integration Troubleshooting Data Optimization API Stability PMS Integration Shiji Jingjiang

Senior Product Operation Manager

Trip.com

Apr 2023 - May 2025 (2 years 1 month)

Managed onboarding and daily operations for EU and China-based suppliers, overseeing 100+ accounts with daily 8k orders. Dominated reprocessing projects for Juniper API and optimized TGX connectivity, resolving issues that caused significant financial impact.

API Monitoring Data Analysis Supplier Management Juniper TravelGate HRS DIDA Channel Manager API Migration Troubleshooting

Implementation Manager

Derbysoft

Aug 2019 - Sep 2022 (3 years 1 month)

Built connections between KLOOK hotels and Google, Tripadvisor, Trivago, and between Marriott and Baidu Map. Managed API migrations for Panpacific and handled accounts for major hotel brands, including daily monitoring and troubleshooting.

API Integration Google Ads Trip Advisor Trivago Baidu Maps API Project Management Troubleshooting CPC CPA

Implementation Consultant

Softspeed

Dec 2018 - Aug 2019 (8 months)

Implemented ERP for Yanfeng Adient in India, including data cleaning, uploading, user guidance, and training for Sales, SCM, and MM. Provided global helpdesk support for Yanfeng sites in Europe and USA.

ERP Implementation Data Cleaning User Training Help Desk Support