Rachel Chen

To adapt to automotive industry changes, a major automaker seeks to enter the new energy vehicle direct sales market. Our team is tasked with designing a central IT platform for inventory, sales, and financial management.
As BA lead, I coordinate with stakeholders, allocate tasks, and drive requirement prioritization and solution design.

The Seller App is integral to the digital platform, providing agents with comprehensive solutions. It includes features like contact management, event coordination, information gathering, and needs assessment.

I assist PO in identifying local business requirements, address internal and external dependencies and risks, and offer insights on project delivery and process collaboration.

To cut costs and boost data quality, we're streamlining Global Mobility Managed Services offline processes. I facilitated identification of key points and designed product development roadmap amid unclear business strategy goals and non-standard business processes; managed delivery schedules to mitigate risks in a project characterized by frequent changes.

IATA leads in building a global digital platform for streamlined billing and settlement between airlines and postal operators. Responsibilities include conducting workshops, designing the entire system, and leading outsourced scrum teams. Pilot testing involved real production data, resulting in a 15% increase in matching rates for one pair.

In my role as IT team lead, I'm leading a project to optimize and automate risk management processes. I collaborate with business teams to outline current processes, identify pain points, and propose solutions. This includes real-time monitoring of agent sales, risk identification, and implementing solutions. Additionally, I present to senior management, conduct user training, and oversee testing.

Working with airlines and third-party owners, I deliver solutions and implement IATA systems. This involves acquiring sales and payment data, executing reconciliations, and presenting reports to operators for approval.
The system I designed successfully processed over 120K transactions within 3 months

Migrating IT systems from IBM to Lenovo platforms for cost-efficiency and streamlined processes. Batch migration by geography included modules: Product, Sales, Logistics, Finance, Services. Collaborated with teams to design and implement Machine Registration, Service Registration, and Software Entitlement processes.

Initiated service upsell strategies and developed a Smart Tool for Lenovo Inside Sales to identify optimal service offerings, boosting service revenue and profitability. Designed service registration solution for hardware BOMs and stackable service upsell, resulting in a 20% increase in service sales and 50% fewer material numbers, reducing operational costs.

This project consolidates service data from various sources for comprehensive management insights. Responsibilities include aligning with vendors and service operations for Call Center pricing logic, and designing UI layout and payment reports.