I am looking for a job that offers a challenging and dynamic environment where I can utilize my skills in business analysis and product management. I am particularly interested in roles that involve working in billing & settlement field or in health & insurance industry
Rachel Chen
@rachel_chen
Senior Business Analyst/ Product Manager / Scrum Master; worked in thoughtworks, IATA and Lenovo.
What I'm looking for
Responsible for billing & settlement, sales & after-sales and other to B products
Accountable for product management: product roadmap, requirement management, solution design, continuous improvement
Responsible for project management: project planning, stakeholder management, risk/change management, delivery management
Proficient in business analysis methodologies; completed CBAP training (2021)
Experienced in agile projects; achieved Certified Scrum Master certification (2018)
Experienced in MNC corporate environments
Experience
Direct sales platform (Business analyst)
thoughtworks
Oct 2022 - Aug 2023 (10 months)
To adapt to automotive industry changes, a major automaker seeks to enter the new energy vehicle direct sales market. Our team is tasked with designing a central IT platform for inventory, sales, and financial management.
As BA lead, I coordinate with stakeholders, allocate tasks, and drive requirement prioritization and solution design.
Insurance seller APP (Business analyst & Scrum master)
thoughtworks
Mar 2022 - Oct 2022 (7 months)
The Seller App is integral to the digital platform, providing agents with comprehensive solutions. It includes features like contact management, event coordination, information gathering, and needs assessment.
I assist PO in identifying local business requirements, address internal and external dependencies and risks, and offer insights on project delivery and process collaboration.
Global Mobility - managed services
thoughtworks
Jun 2021 - Feb 2022 (8 months)
To cut costs and boost data quality, we're streamlining Global Mobility Managed Services offline processes. I facilitated identification of key points and designed product development roadmap amid unclear business strategy goals and non-standard business processes; managed delivery schedules to mitigate risks in a project characterized by frequent changes.
Postal Accounts Settlement System (Product manager)
IATA
May 2019 - Nov 2020 (1 year 6 months)
IATA leads in building a global digital platform for streamlined billing and settlement between airlines and postal operators. Responsibilities include conducting workshops, designing the entire system, and leading outsourced scrum teams. Pilot testing involved real production data, resulting in a 15% increase in matching rates for one pair.
Risk Management Project (Business analyst)
IATA
Dec 2017 - Feb 2019 (1 year 2 months)
In my role as IT team lead, I'm leading a project to optimize and automate risk management processes. I collaborate with business teams to outline current processes, identify pain points, and propose solutions. This includes real-time monitoring of agent sales, risk identification, and implementing solutions. Additionally, I present to senior management, conduct user training, and oversee testing.
Real-time Settlement Project (Business analyst)
IATA
May 2017 - May 2018 (11 months)
Working with airlines and third-party owners, I deliver solutions and implement IATA systems. This involves acquiring sales and payment data, executing reconciliations, and presenting reports to operators for approval.
The system I designed successfully processed over 120K transactions within 3 months
Global Migration/GIANT project (CRM product manager)
Lenovo
May 2015 - Jan 2017 (1 year 8 months)
Migrating IT systems from IBM to Lenovo platforms for cost-efficiency and streamlined processes. Batch migration by geography included modules: Product, Sales, Logistics, Finance, Services. Collaborated with teams to design and implement Machine Registration, Service Registration, and Software Entitlement processes.
Service Usage Cost Management Project (CC product manager)
Lenovo
Oct 2013 - Feb 2015 (1 year 4 months)
This project consolidates service data from various sources for comprehensive management insights. Responsibilities include aligning with vendors and service operations for Call Center pricing logic, and designing UI layout and payment reports.
Easy to Sell Services & Smart Find Tool (CRM product manager)
Lenovo
Oct 2013 - Feb 2015 (1 year 4 months)
Initiated service upsell strategies and developed a Smart Tool for Lenovo Inside Sales to identify optimal service offerings, boosting service revenue and profitability. Designed service registration solution for hardware BOMs and stackable service upsell, resulting in a 20% increase in service sales and 50% fewer material numbers, reducing operational costs.
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