Open to opportunities

Rob Savette

@robsavette

Message

Experienced technical support consultant passionate about helping people.

United States

Message

What I'm looking for

I am looking for a role that values customer-first communication and offers opportunities for growth and collaboration.

I am a dedicated technical support consultant with a strong passion for helping people and a proven ability to troubleshoot across various platforms. My experience spans over several years, where I have consistently delivered exceptional customer service through chat, phone, and email. I thrive in remote work environments, meeting KPIs, and collaborating effectively with technical teams to ensure customer satisfaction.

In my previous roles, I have led support operations and provided technical assistance to enterprise clients, training team members on CRM and support tools. My background includes overseeing customer experience for SaaS products and optimizing support processes for startups. I am committed to continuous learning and believe in the power of technology to enhance the customer experience.

Experience

Work history, roles, and key accomplishments

Operations & Support Lead

Almas Insight Inc.

Jan 2022 - Dec 2024 (2 years 11 months)

Provided customer and technical support to enterprise clients via chat and email, ensuring high satisfaction. Trained team members on CRM and support tools, leading customer onboarding and liaising with development teams to resolve user issues efficiently.

Customer Support Technical Support CRM Zendesk Customer Onboarding Troubleshooting Email Support Chat Support

VP Operations & Support

Recurrence Inc.

Jan 2020 - Dec 2022 (2 years 11 months)

Oversaw customer experience and technical support operations for SaaS products, enhancing service delivery. Created comprehensive documentation and support workflows using internal CRM tools, while providing real-time support across various channels and platforms.

Customer Experience Technical Support SaaS Operations CRM Documentation Workflow Optimization

Support Strategy & Systems Advisor

Independent Consultant

Jan 2018 - Dec 2020 (2 years 11 months)

Advised startups on optimizing their support processes and technology stacks to improve efficiency. Provided strategic guidance on key performance indicators (KPIs), CRM systems, and effective team structuring.

Optimization CRM Systems KPIs Team Structure Consulting

Education

Degrees, certifications, and relevant coursework

The New School for Social Research

Bachelor of Arts, Liberal Arts

Studied a broad curriculum in liberal arts, gaining a comprehensive understanding across various disciplines. Developed critical thinking, research, and communication skills essential for diverse professional environments.