Open to opportunities

Joe Antonio

@joeantonio

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Licensed teacher and customer service professional specializing in English instruction and client relations.

Philippines

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What I'm looking for

I seek a role where I can teach and develop English curriculum, mentor students, apply research-driven methods, and collaborate in a supportive, growth-oriented institution.

I am a licensed professional teacher with strong experience teaching English and general education subjects at the college level, complemented by a background in customer service, claims support, and appointment setting. I combine classroom instruction, curriculum development, and learner-centered strategies with practical experience in international call and client-facing roles to deliver clear communication and measurable outcomes.

My work includes published and ongoing research in English language teaching and the integration of AI-driven tools, a Master of Arts in Education (English), and demonstrated success in meeting targets, mentoring students, and maintaining accurate records in both academic and corporate settings.

Experience

Work history, roles, and key accomplishments

Process Developer

Genpact

Mar 2024 - Oct 2025 (1 year 7 months)

Made outbound calls for medical records retrieval, qualified leads, scheduled appointments for sales, maintained CRM records, followed up to reduce cancellations, and met appointment-setting targets.

Outbound Calling Lead Qualification CRM Appointment Setting Data Entry Lead Follow Up

Senior Processor Executive

National Life Group (Cognizant Philippines)

Apr 2023 - Jan 2024 (9 months)

Handled inbound international client calls and emails, guided customers on policy details and claims, updated customer records, escalated unresolved issues, and prepared daily reports on client complaints and requests.

Customer Service Insurance Claims Policy Administration Data Entry Escalation Management Reporting Confidentiality

College Instructor

STI Academic Center

Feb 2023 - Jun 2023 (4 months)

Taught general education subjects (English, Purposive Communication, World Literature), planned and delivered lessons, evaluated student progress, and served as mentor and academic advisor while submitting grades and proctoring major exams on schedule.

Curriculum Design Lesson planning Classroom Management Academic Advising English Literature Purposive Communication Feedback

Financial Planner

Manulife Philippines

Jan 2023 - Jun 2023 (5 months)

Conducted prospecting, appointment setting, documentary submission, financial planning presentations, sold life insurance and VUL products, and delivered financial wellness seminars.

Financial Planning Prospecting Appointment Setting VUL Presentation

Customer Service Representative

Jetstar Australia (Stellar Philippines)

Jul 2018 - Jan 2019 (6 months)

Handled inbound and outbound flight-related customer calls, provided exceptional service, met sales/upsell quotas, and participated in strategic meetings to improve company profitability.

Customer Support Inbound & Outbound Customer Service Upselling Airline Customer Service Communication Problem Solving Team Meetings

Collection Specialist

CreditOne Bank (Alorica Philippines)

May 2015 - Apr 2017 (1 year 11 months)

Managed inbound and escalation calls, contacted customers to collect outstanding payments, negotiated repayment plans, resolved billing disputes, maintained detailed records, and provided quality customer service.

Collections Negotiation Escalations Data Entry Billing Disputes Reporting Live Chat Support