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Jocel Angelika Japson

@jocelangelikajapson

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Customer support representative at AwesomeCX who handled chat and email queues and documented customer issues.

Philippines

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What I'm looking for

I’m eager to provide reliable remote support for growing teams.

At AwesomeCX, I handled customer correspondence through live chat and email, meeting resolution timeframes and client satisfaction targets.

I de-escalated critical customer issues and documented client interactions, issue patterns, and ticket escalations.

As Deputy for Purchasing and Logistics with United Architects of the Philippines Student Auxiliary – University of Mindanao (UAPSA-UM), I managed material sourcing, budget tracking, and vendor coordination for events and architectural exhibits.

Experience

Work history, roles, and key accomplishments

Deputy for Purchasing and Logistics

United Architects of the Philippines Student Auxiliary - Uni

Jan 2025 - Dec 2026 (1 year 11 months)

Managed material sourcing, budget tracking, and vendor coordination for major departmental events, workshops, and architectural exhibits. Streamlined inventory monitoring and procurement schedules to ensure timely availability of resources for student organization activities.

Vendor Sourcing Budget Tracking Procurement Inventory Monitoring Vendor coordination Expense Reporting

Chat and Email Support Representative

AwesomeCX

Jan 2021 - Dec 2022 (1 year 11 months)

Handled high-volume written customer correspondence via live chat and email, consistently meeting resolution timeframes and client satisfaction targets. De-escalated critical customer issues with clear, empathetic, and professional communication.

Customer Support Live Chat Email Support Ticket Escalation Documentation problem resolution Written Communication

Education

Degrees, certifications, and relevant coursework

University of Mindanao

Bachelor of Science in Architecture, Architecture

Pursuing a Bachelor of Science in Architecture at the University of Mindanao, currently in the fifth year of the program.

Safety Organization

Safety Officer 2 (SO2) Certification, Occupational Safety and Health

Completed Safety Officer 2 (SO2) certification in August 2025, covering basic occupational safety and health standards, hazard identification, risk assessment, and site safety compliance.