Joao Victor Resende Andrade
@joaovictorresendeand
I support English- and Portuguese-speaking customers with clear, accurate service.
United StatesWhat I'm looking for
At Jersey Mike's Subs, I assist customers in English with ordering, payment, pickup, and resolving service issues in a fast-paced environment. I process transactions accurately, manage multiple requests, and coordinate with teammates during high-volume periods.
I've also worked independently at MetroWest Medical Center, meeting daily quality expectations while adapting to changing priorities. I'm bilingual in English and Portuguese, with exposure to computer science, C++ programming, IT, and computer troubleshooting, and I'm seeking a remote customer support, customer service, or customer experience opportunity.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Support
Jersey Mike's Subs
Mar 2025 - Present (1 year 7 months)
Provided customer service in English in a fast-paced environment, assisting customers with ordering, payment, and pickup. Communicated directly with customers to answer questions, clarify requests, and resolve order or service issues.
Education
Degrees, certifications, and relevant coursework
Framingham High School
High School Diploma, Computer Science
Completed high school education in the United States, developing strong written and verbal communication skills in English. Coursework included computer science and C++ programming.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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