MAmuhammad awwal
@muhammadawwal1
Detail-oriented technical support engineer with a strong analytical background.
Russian FederationWhat I'm looking for
I am a dedicated professional with a solid educational foundation in Informatics and an MBA in World Economics. My academic journey has equipped me with a robust understanding of both technical and business principles, which I leverage in my work. Currently pursuing another MBA in entrepreneurship and innovations, I am committed to continuous learning and growth.
In my role as a Technical Support Engineer at Jumia, I have honed my skills in troubleshooting complex hardware and software issues, optimizing IT inventory, and enhancing network performance. My experience as an Assistant Lecturer has further developed my ability to communicate effectively and mentor others, ensuring that I can convey complex concepts clearly and support my colleagues and students in their learning journeys.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Jumia
Nov 2020 - Mar 2024 (3 years 4 months)
Led troubleshooting for complex hardware and software issues, managed IT inventory, and maintained comprehensive documentation. Oversaw workstation setup, monitored network performance, and collaborated with IT teams to resolve technical challenges while providing support for e-commerce platforms.
Assistant Lecturer
Volgograd State Technical University
Oct 2018 - Apr 2019 (6 months)
Assisted in supervising student work, providing advice on study skills, and helping with learning problems. Improved teaching performance through feedback analysis, prepared and delivered lectures, and supervised student projects. Graded assignments and exams while coaching students.
Education
Degrees, certifications, and relevant coursework
Russian State Geological Prospecting University
Master of Business Administration, Entrepreneurship and Innovations
2024 - 2026
Enrolled in an MBA program focusing on entrepreneurship and innovations, aimed at developing business acumen and innovative strategies.
VUVolgograd State Technical University
Master of Business Administration, World Economics
2017 - 2019
Pursued an MBA in World Economics, gaining insights into global economic systems and business strategies.
VUVolgograd State Technical University
Bachelor of Science, Informatics
2013 - 2017
Studied Informatics, focusing on the principles of computer science and its applications in technology.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
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