muhammad awwalMA
Open to opportunities

muhammad awwal

@muhammadawwal1

Detail-oriented technical support engineer with a strong analytical background.

Russian Federation

What I'm looking for

I seek a dynamic role that fosters innovation and collaboration, where I can apply my technical skills and analytical mindset.

I am a dedicated professional with a solid educational foundation in Informatics and an MBA in World Economics. My academic journey has equipped me with a robust understanding of both technical and business principles, which I leverage in my work. Currently pursuing another MBA in entrepreneurship and innovations, I am committed to continuous learning and growth.

In my role as a Technical Support Engineer at Jumia, I have honed my skills in troubleshooting complex hardware and software issues, optimizing IT inventory, and enhancing network performance. My experience as an Assistant Lecturer has further developed my ability to communicate effectively and mentor others, ensuring that I can convey complex concepts clearly and support my colleagues and students in their learning journeys.

Experience

Work history, roles, and key accomplishments

JU
Current

Technical Support Engineer

Jumia

Nov 2020 - Mar 2024 (3 years 4 months)

Led troubleshooting for complex hardware and software issues, managed IT inventory, and maintained comprehensive documentation. Oversaw workstation setup, monitored network performance, and collaborated with IT teams to resolve technical challenges while providing support for e-commerce platforms.

VU

Assistant Lecturer

Volgograd State Technical University

Oct 2018 - Apr 2019 (6 months)

Assisted in supervising student work, providing advice on study skills, and helping with learning problems. Improved teaching performance through feedback analysis, prepared and delivered lectures, and supervised student projects. Graded assignments and exams while coaching students.

Education

Degrees, certifications, and relevant coursework

RU

Russian State Geological Prospecting University

Master of Business Administration, Entrepreneurship and Innovations

2024 - 2026

Enrolled in an MBA program focusing on entrepreneurship and innovations, aimed at developing business acumen and innovative strategies.

Volgograd State Technical University logoVU

Volgograd State Technical University

Master of Business Administration, World Economics

2017 - 2019

Pursued an MBA in World Economics, gaining insights into global economic systems and business strategies.

Volgograd State Technical University logoVU

Volgograd State Technical University

Bachelor of Science, Informatics

2013 - 2017

Studied Informatics, focusing on the principles of computer science and its applications in technology.

Tech stack

Software and tools used professionally

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muhammad awwal - Technical Support Engineer - Jumia | Himalayas