Looking for a job

JOAO PRATES

@joaoprates

M365 Technical Support Engineer at Teleperformance Portugal, resolving complex Microsoft Teams and Azure AD incidents.

At Teleperformance Portugal, I provide advanced Break&Fix support for Microsoft 365 in enterprise environments, including Microsoft Teams, Azure AD and Exchange.

I diagnose and resolve complex tickets across productivity and security tools, with a technical focus on Microsoft Teams and unified communications.

At Majorel Portugal, I supported business operations across distribution, logistics, commercial and finance, using SAP and SAP-CRM to manage incidents and accounts.

Earlier, I provided technical helpdesk support for Vodafone SA business IT, data network and mobile internet services, and worked in sales at GIGABYTE Technology. I hold the Microsoft Certified: Teams Support Engineer Specialty certification.

Experience

Work history, roles, and key accomplishments

Current

Engenheiro de Suporte Técnico - Office 365

Current

Teleperformance Portugal

May 2020 - Present (6 years 5 months)

Provided advanced technical support (Break & Fix) for Microsoft Teams, Azure AD, Exchange, and associated portals in large-scale enterprise environments. Diagnosed and resolved high-complexity tickets while ensuring compliance with SLAs and quality indicators.

Microsoft Teams Azure AD Exchange Online Office 365 Break Fix Incident Management SLA Compliance Multilingual Support

Especialista CSR

Majorel Portugal

Mar 2019 - Feb 2020 (11 months)

Provided technical and operational support in distribution, logistics, commercial, and financial areas. Used SAP and SAP-CRM daily for incident and account management, with internal accreditation in Payments, Business Support, and Order Support.

SAP SAP CRM Incident Management Account Management Payments Business Support Order support

Apoio Técnico Helpdesk & Representante Empresarial

Vodafone SA

Aug 2008 - Jul 2013 (4 years 11 months)

Provided specialized technical helpdesk support for corporate IT services, data networks, and mobile internet. Prospected, qualified, and designed mobile and fixed telecommunications solutions for B2B clients.

Help Desk IT Support Data Networking Mobile Internet B2B Sales Telecommunications

Responsável de Vendas

GIGABYTE Technology

Oct 2010 - Jul 2012 (1 year 9 months)

Managed national distribution and sales of hardware products, overseeing stock control and interacting with retail professionals, logistics, and brand marketing.

Sales Management Distribution Stock Control Retail Logistics Marketing