At Shiji Group, I lead end-to-end implementations of Infrasys software solutions for enterprise customers across EMEA. I translate customer workflows and business requirements into system configurations that account for service models and country-specific legal and fiscal requirements.
I coordinate requirements, configuration, testing, go-live and post-launch optimisation. I identify functional gaps, propose solutions and work with Product Management on feature requests and product improvements.
I implemented remote deployment processes that increased project capacity and profitability by 25% while reducing client operational costs by up to 50%. I also report project status, identify risks and performance gaps, and support delivery against project goals.
Previously, at Concentrix, I diagnosed software and hardware issues for iOS and macOS customers and guided them through installations, updates and configurations. I prepared structured bug reports and supported troubleshooting, account setup, backups and restoration.
Portugal