Open to opportunities

Joann Salandron

@joannsalandron

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Customer Service and finance support professional seeking entry-level Virtual Assistant and Amazon PPC opportunities.

Zimbabwe

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What I'm looking for

I’m looking for an entry-level Virtual Assistant role where I can combine customer support strength, accurate data handling, and growing Amazon PPC knowledge—especially campaign optimization, keyword research, and performance tracking—while learning and contributing fast.

I’m a detail-oriented Customer Service Representative with experience handling customer inquiries via phone, email, and chat, and supporting accurate issue tracking through CRM tools. I bring strong mathematical and analytical skills and a solid foundation in finance, from daily bookkeeping and budget monitoring as a Finance Assistant.

Alongside customer support at IBEX, I’ve gained a growing understanding of e-commerce through Amazon PPC—helping with campaign optimization, keyword research, and performance tracking. I’m motivated to contribute to a team in an entry-level Virtual Assistant role or an opportunity related to Amazon PPC management.

Experience

Work history, roles, and key accomplishments

Finance Assistant

Natures Spring

Jun 2023 - Jun 2024 (1 year)

Assisted with daily bookkeeping and financial record keeping, preparing simple reports and tracking expenses to support finance operations. Helped monitor budgets through data entry while ensuring accuracy and attention to detail in all financial documentation.

Bookkeeping Record keeping Data Entry Financial Reporting Attention To Detail

Customer Service Representative

IBEX

Jan 2019 - Aug 2022 (3 years 7 months)

Handled customer inquiries and concerns via phone, email, and chat, ensuring prompt and professional resolution while maintaining high customer satisfaction. Used CRM tools to document interactions and escalate issues as needed, supporting advertising and campaign optimization work.