Open to opportunities

Fadzai Mawoyo

@fadzaimawoyo

Virtual Assistant and Customer Service Representative. I hold a Bachelor’s Degree in Economics obtained at the University of Venda.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced, integrity-driven role where I can combine customer-focused service with economic research and analysis—delivering accurate information, improving response times, and growing through continuous professional development.

I’m a disciplined, results-oriented, and detail-focused Economics graduate with strong analytical and leadership abilities. In my Customer Service Representative role, I responded promptly to customer inquiries, providing accurate information on insurance policies, and processed new policies, renewals, and policy modifications in compliance with company procedures.

I’m skilled in research, economic analysis, data interpretation, and statistical analysis, with a proven capacity to deliver quality service in fast-paced environments. I investigated and resolved customer complaints efficiently, maintained detailed and confidential records for reporting, and collaborated with teams to streamline service delivery and improve customer response times.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Omni Contact

May 2019 - Jun 2020 (1 year 1 month)

Responded to customer inquiries and provided accurate information on insurance policies and related services, including new policies, renewals, and modifications. Investigated and resolved customer complaints to maintain satisfaction and client retention.

Customer Service Customer Relations Complaint Resolution Stakeholder Engagement Excel PowerPoint Outlook