At Allstate Insurance Group, I educate beneficiaries on Medicare Advantage, Supplement, and Part D plans, conduct structured needs analyses, and process enrollments in alignment with CMS compliance guidelines.
Across ResultsCX, Watley Benefits Group, and Health Net, I've resolved complex coverage, claims, eligibility, and Coordination of Benefits inquiries while maintaining accurate documentation and navigating CRM, carrier, and proprietary database systems. I sustained a 98% Quality Assurance score at Health Net and resolved more than 50 detailed member inquiries daily.
I'm also a writer and editor who translates complex technical and regulatory information into clear content, bringing precision, active listening, and audit-ready documentation to every client interaction.
