Joanne Todd Parks

At Allstate Insurance Group, I educate beneficiaries on Medicare Advantage, Supplement, and Part D options, conduct needs analyses, and process enrollment applications while following CMS compliance guidelines.

Previously at ResultsCX and Health Net, I guided members through Medicare and health coverage questions, resolved complex Coordination of Benefits and claims issues, and maintained accurate records across CRM and proprietary systems. I sustained a 98% Quality Assurance score at Health Net and resolved more than 50 detailed member inquiries each day with a focus on first-call resolution.

At Watley Benefits Group, I managed client accounts, analyzed policy provisions across coverage lines, identified protection gaps, and maintained detailed underwriting and policy documentation.

I'm also a writer and editor who translates complex regulatory information into clear content for diverse audiences. I bring HIPAA-conscious documentation, technical writing, active listening, and remote collaboration to every client interaction.