nyaradzo chanakira

I've delivered customer support at Foundever (Sitel) in Warsaw, handling account-related and sensitive information across multiple channels while improving first-contact resolution and customer satisfaction.

I monitor KPIs and SLAs, coordinate workflows, and coach team members to strengthen onboarding, performance, and service consistency. My work is grounded in accurate documentation, escalation management, and compliance-aligned service delivery.

At Iron Block Securities, I oversaw daily operations for more than 50 staff, managed payroll and financial documentation, and introduced tracking systems that improved timesheet and cash-flow transparency. I also prepared monthly KPI and performance reporting to support decisions and internal controls.

I've implemented and optimized SAP CRM solutions at Twenty Third Century Systems, translating customer and business requirements into better service workflows, training, testing, and documentation. I'm motivated to bring my customer-centric problem-solving, banking-level confidentiality, and operational discipline to service and banking operations teams.