At 1-800Accountant, I collaborate across departments to resolve client issues and guide clients through platform functionality, website navigation, and documentation requirements. I also identify process improvements to address client pain points.
At Quantrics & Sitel, I managed high-risk Canadian accounts with tailored solutions, credits, and incentives to mitigate churn. I handled billing, plan changes, and technical inquiries while maintaining accurate CRM records.
Earlier, I coordinated marketing campaigns and supported sales at Bhatia Brothers LLC. At Royal Sporting House LLC, I progressed from Associate to Supervisor, handling store operations and customer escalations.
