Joan Eze
@joaneze
Energetic self-starter with experience in Customer Relations and Sales.
What I'm looking for
I am a dedicated professional with over three years of experience in Customer Relations and Sales/Marketing. My journey began at Nnamdi Azikiwe University, where I earned my BSc in Applied Statistics. Since then, I have honed my skills as a Virtual Assistant and Customer Support Expert, excelling in providing exceptional client service and effectively managing challenging customer interactions.
In my recent role at First Property Hub Profile Limited, I provided outstanding customer support through various channels, ensuring a seamless experience for clients. I managed customer inquiries, maintained accurate records in the CRM system, and handled data entry tasks with precision. My experience as a Social Media Manager at Ziontouch Beauty further enhanced my ability to collaborate with teams and maintain consistent messaging across platforms.
Beyond my professional endeavors, I am passionate about nature and wildlife conservation, actively participating in initiatives that promote sustainable practices. I believe in the power of community and strive to make a positive impact through my volunteer work, guiding and supporting over two million Corp members during my service.
Experience
Work history, roles, and key accomplishments
Ambassador
FAN
Feb 2020 - Present (5 years 4 months)
Coordinated with a team to raise awareness and drive sustainable youth-led initiatives against deforestation and wildlife poaching.
Virtual Assistant/Admin Support
FIRST PROPERTY HUB PROFILE LIMITED
Feb 2024 - Jun 2024 (4 months)
Provided exceptional customer support through live chat, email, and phone. Managed CPR class processes, issued certifications, and maintained accurate records in the CRM system. Handled data entry tasks and utilized Excel and CRM tools to optimize workflow.
Social Media Manager/Customer Service Representative
ZIONTOUCH BEAUTY
Feb 2023 - Jun 2023 (4 months)
Collaborated with internal teams to ensure consistent messaging across social media platforms. Utilized CRM principles to maintain customer records and track interactions for efficient communication.
Liaison Officer
National Youth Service Corps (NYSC)
Jun 2022 - May 2023 (11 months)
Provided guidance and support to over 2 million Corp members, addressing their queries and concerns promptly and effectively.
Teacher
OSADENNIS HIGH SCHOOL
Jun 2022 - May 2023 (11 months)
Created curriculum access plans and organized structured classes to enhance student engagement and enthusiasm for learning.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Applied Statistics
2014 - 2021
Studied Applied Statistics, focusing on statistical methods and data analysis techniques to solve real-world problems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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