@joanazyberi
Customer experience manager at Staff, supporting customers and handling service needs across retail and office settings.
GreeceAt Staff, I work as a Customer experience manager. At LEVIS, I provided front-line retail support, handled complaints and returns, and processed POS transactions.
As a freelance translator, I translated Japanese texts into English and edited and proofread them. I’ve also supported hardware testing and sales at IRED, and worked in office administration, invoicing, and e-shop operations.
Work history, roles, and key accomplishments
Staff
Jan 2026 - Present (10 months)
Managed customer experience operations, ensuring high-quality service and satisfaction.
Provided front-line retail support, handled complaints, returns, and exchanges, processed POS transactions, drove sales and loyalty sign-ups, and maintained store appearance and inventory.
Freelance
Apr 2024 - Aug 2025 (1 year 4 months)
Translated texts from Japanese to English, edited and proofread, and coordinated translation work within deadlines.
IRED
Oct 2024 - Dec 2024 (2 months)
Diagnosed malfunctions, maintained and upgraded computer hardware, conducted stress tests, and provided technical advice to customers.
Unnamed Company
Jun 2024 - Sep 2024 (3 months)
Managed digital invoicing on MyData and Excel, provided administrative support, and assisted with accounting documents and tax declarations.
Nakas
Managed e-shop orders, provided sales support, and handled daily administrative tasks and coordination with shipping companies.
Degrees, certifications, and relevant coursework
Diploma, General Education
Completed high school education in Greece.
Diploma, Web Designing
Earned a Diploma in Web Designing from IEK DELTA.
Diploma, Japanese Language
Earned a Diploma in Japanese Proficiency from Tokyo University.
TEFL, English Teaching
Completed TEFL English certification.
Software and tools used professionally
GreeceYou can contact Joana and 90k+ other talented remote workers on Himalayas.
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