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SR@stefanrosca
Experienced operations customer expert with a background in graphic design.
GreeceI am a highly skilled professional with over 17 years of experience in graphic design, complemented by more than 2 years in IT support and customer service roles. My career has been marked by a commitment to delivering exceptional customer experiences, and I pride myself on my ability to creatively solve problems and troubleshoot technical issues effectively.
Currently, I serve as an Operations Customer Expert I at Teleperformance, where I troubleshoot software issues and coordinate hardware repairs. My dedication to customer satisfaction is evident in my ability to resolve 90% of cases on the first contact. I have also worked as a freelance graphic designer, creating branding materials and custom graphic solutions for various clients, consistently exceeding expectations and meeting tight deadlines.
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Work history, roles, and key accomplishments
Teleperformance
Oct 2023 - Present (2 years 1 month)
Responsible for troubleshooting software issues with Lenovo devices via phone and email. Coordinated onsite hardware repairs and delivered high-quality customer service, resolving 90% of cases on first contact.
Teleperformance
May 2022 - Oct 2023 (1 year 5 months)
Provided technical support for Lenovo devices, resolving software issues via phone and email. Achieved high customer satisfaction by resolving 90% of cases on first contact.
LibHumanitas
Jan 2019 - May 2023 (4 years 4 months)
Managed online sales platforms, achieving monthly revenue targets and creating marketing campaigns to drive traffic and sales while resolving customer inquiries.
Iken Construct Management
Jan 2018 - Mar 2018 (2 months)
Facilitated legal documentation for public authorities and managed time-sensitive administrative tasks to ensure project compliance with regulations.
Organization Earth
Aug 2017 - Sep 2017 (1 month)
Taught English to adult refugees, conducting classes and supervising logistics while maintaining document databases for the organization.
Degrees, certifications, and relevant coursework
Master's degree, European Public Administration
2016 - 2018
Focused on Administrative Law, Public Services, and IT Integration. Completed a Master's Thesis on The Need for IT Staff in Public Administration.
UPMBA, Business Administration
2017 - 2017
Grade: 9/10
Studied Business Administration with a focus on E-commerce, Business Ethics, and Operational Logistics.
Bachelor's degree, Public Administration
2013 - 2016
Grade: 8.5/10
Focused on Commercial Activities in Public Institutions.
Software and tools used professionally
GreeceYou can contact Stefan and 90k+ other talented remote workers on Himalayas.
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