Open to opportunities

Naima Plegelatte

@naimaplegelatte

Message

Detail-oriented administrative professional with expertise in customer support and business operatio

Portugal

Message

What I'm looking for

Seeking a full-time remote role in business operations where I can utilize my skills to support dynamic teams and contribute to operational excellence.

As a dedicated administrative professional, I bring over seven years of experience in customer support, business operations, and team management. My journey includes roles at esteemed companies like Farfetch, Soho House, and Browns Fashion, where I honed my skills in communication, problem-solving, and process optimization.

I excel in managing complex administrative tasks, leveraging tools such as Salesforce and OpenTable to enhance efficiency. My multilingual abilities in English, Portuguese, Italian, and French have enabled me to provide exceptional support in diverse environments.

I am passionate about fostering strong client relationships and driving operational excellence. My proactive approach and adaptability in fast-paced settings make me a valuable asset to any team seeking to elevate their customer experience and business operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Farfetch FPS

Oct 2023 - Present (1 year 9 months)

Manage business communications via email and phone, ensuring clarity and professionalism. Conduct research and analysis to resolve customer inquiries and document interactions to track key metrics. Collaborate with cross-functional teams to enhance customer experience.

Research And Analysis Salesforce Reporting Collaboration Multitasking

Support Coordinator

Soho House

Oct 2022 - Apr 2023 (6 months)

Acted as the primary point of contact for member inquiries, providing proactive service and managing membership processes. Maintained detailed records using Salesforce and OpenTable, and facilitated smooth operations between members and internal teams.

Salesforce OpenTable Communication

Style Advisor & Beauty Consultant

Browns Fashion

Jan 2020 - Sep 2022 (2 years 8 months)

Provided personalized service through various communication channels and assisted with reporting and analysis to track client preferences and sales performance, utilizing technology to enhance client interactions.

Reporting Communication Personalized Services

Luxury Sales Consultant

Matches Fashion

Oct 2017 - Nov 2019 (2 years 1 month)

Managed customer relationships with clear communication and assisted with administrative tasks, including inventory management and processing transactions to support business operations.

Customer Relationship Management Inventory Management Communication

Sales Supervisor

Monki, H&M Group

Jul 2016 - Oct 2017 (1 year 3 months)

Managed a large team, overseeing daily operations and ensuring adherence to company policies. Handled customer complaints, conducted staff training, and performed administrative tasks to maintain high service standards.