Open to opportunities

Joakim Borregaard

@joakimborregaard

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Web3 Customer Support Specialist with 5+ years troubleshooting and community-facing experience.

Vietnam

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What I'm looking for

I seek a remote-first role in Web3/crypto where I can solve user issues, improve product experience, collaborate cross-functionally, and continue developing technical expertise.

I am a passionate Web3 customer support specialist with 5+ years of hands-on experience in crypto, DeFi and non-custodial wallets. I help users navigate on-chain platforms, troubleshoot transactions, and resolve complex issues with empathy and clarity.

I excel in remote, fast-paced environments and work autonomously while collaborating cross-functionally using tools like Jira and Trello to track bugs and improve user experience. I have built and managed e-commerce platforms and co-founded a product, giving me practical product and support insight.

My technical background includes experience with Python, C#, SQL, Git, WordPress and Shopify, and I have deep platform knowledge across Ethereum (L1/L2s), Solana, DEXs (Uniswap), AAVE and other DeFi protocols. I also produce clear, user-focused documentation and customer-facing content in Danish and English.

I am attentive to detail, highly coachable, and committed to continuous learning in the rapidly evolving crypto space, staying current with network upgrades, security best practices and user experience improvements.

Experience

Work history, roles, and key accomplishments

Current

AI Data Reviewer

Current

Apple (via Mindy Support)

Jul 2025 - Present (3 months)

Reviewed and evaluated LLM outputs, providing structured feedback to improve model accuracy and quality across tasks including image generation, transcription, and summarization.

QA Transcription Proofreading Notion Attention To Detail Remote Collaboration

Current

Web3 Customer Support Specialist

Current

Self-employed

Jan 2020 - Present (5 years 9 months)

Provided customer support and technical troubleshooting for Web3 users across wallets, DEXs, and NFT platforms, resolving complex on-chain issues and improving user experience through clear guidance and bug triage.

Ethereum Solana Jira Trello Customer Support

Danish Transcriber

Sigma.ai

Apr 2025 - Jul 2025 (3 months)

Delivered high-accuracy Danish and English transcriptions for AI training data, meeting strict quality standards and deadlines in a fast-paced remote project.

Transcription Danish Quality Assurance Attention To Detail Time Management

Co-Founder

VibeNshare.com

Jul 2023 - Feb 2025 (1 year 7 months)

Led cross-functional coordination between frontend, backend, and mobile teams, authored customer-facing content, and managed technical infrastructure and product strategy for the consumer app.

Product Strategy Cross Functional Communication Content Writing Trello Google Workspace Technical Infrastructure Market Research

E-commerce Entrepreneur

Various Projects

Jun 2018 - Jun 2023 (5 years)

Built and managed Shopify and WooCommerce stores, handled technical integrations, customer support, supplier relations, and digital advertising to grow online sales.

Shopify WooCommerce Technical Troubleshooting Customer Support Google Ads Facebook Ads WordPress

IT Consultant

Avanade A/S

Aug 2017 - May 2018 (9 months)

Developed C# backend systems for data manipulation, delivered client-focused technical solutions, and trained colleagues through C# certification processes.

C++Backend Development Data Manipulation Technical Training Client Communication Jira Agile

IT Consultant

Visma Consulting A/S

Sep 2015 - Jul 2017 (1 year 10 months)

Developed ETL processes in Python and SQL, maintained applications in C# and K2, and collaborated with clients to triage bugs and deliver features using Jira.

Python SQL ETL C++K 2 Jira Agile And Maintaining Applications

IT Support Specialist

Forsikring & Pension

Mar 2013 - Jan 2014 (10 months)

Provided technical support and device management, tracked and resolved Jira tickets, and implemented Outlook macros to improve workflow efficiency.

Technical Support Jira Device Management Troubleshooting Documentation

Customer Support Advisor

TDC A/S

Aug 2007 - Jan 2008 (5 months)

Delivered frontline technical support via phone and email, translating complex telco issues for non-technical users and maintaining high-quality customer communications.

Technical Support Customer Service Troubleshooting Communication

Education

Degrees, certifications, and relevant coursework

IT University of Copenhagen

Postgraduate Coursework, Computer Science

2019 - 2020

Postgraduate coursework in Computer Science covering functional programming, algorithms, and system security from September 2019 to July 2020.

Aalborg University

Bachelor's Degree, IT, Communication & New Media

2011 - 2014

Bachelor's degree in IT, Communication & New Media with coursework in software development, mobile apps, distributed systems, networks, and security from September 2011 to July 2014.