Looking for a job

Bob User

@bob97

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Customer service professional who blends tech troubleshooting and web3 analytics.

Vietnam

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What I'm looking for

I’m looking for a role where I can own customer care end-to-end—troubleshooting, CRM/ticket workflows, and continuous improvement—while also applying my analytical mindset to web3/NFT opportunity monitoring and data-driven decisions.

I’m a customer-oriented professional with experience providing case management and customer care for Microsoft Premier customers, handling phone and tablet troubleshooting, and resolving situations that arise during day-to-day use of services.

I work confidently in fast-paced environments, using LiveChat for email/chat support, CRM systems to manage accounts, and Freshdesk/Freshchat ticketing workflows. I also conduct warranty checks, verify eligibility, and guide customers through program enrollment with clear, prompt communication.

Beyond support, I collaborate with managers and team leaders to improve departmental processes—filtering and assigning requests, monitoring progress to ensure on-time resolution, escalating critical matters, and assisting with customer satisfaction surveys, analysis, and on-job training.

I’m also a Web3 enthusiast and Web3 Opportunity Analyst (NFTs), where I coordinate online campaigns, analyze KPIs, monitor projects in real time, manage multiple digital identities, and make risk-aware decisions using market research and transaction record keeping.

Experience

Work history, roles, and key accomplishments

Web3 Explorer

Self-Employed

Dec 2024 - Dec 2025 (1 year)

Executed Web3 incentive and ecosystem campaigns by coordinating concurrent activities and optimizing engagement using KPI monitoring. Conducted NFT opportunity research and opportunity acquisition (whitelist/OG), performed minting and transaction record keeping, and applied risk-aware market analysis for selling decisions.

KPIs NFT Opportunity Research Whitelist OG Acquisition Minting Digital Asset Record Keeping Market Analysis Community Engagement Risk Assessment

Sales & Operations Representative

Hanoi Tourist Office

Dec 2024 - Dec 2025 (1 year)

Managed walk-in and pre-booked travel services for international tourists, handling tour consultations, booking order management (digital/phone), and inter-city transport logistics with partners. Delivered cross-cultural customer support in an 8 AM–4 PM operation to ensure timely service for both spontaneous and scheduled travelers.

Travel Sales Consulting With Customers Tour Booking Management Order Processing Logistics Coordination Cross Cultural Communication

Customer Service Representative

Esoft Vietnam

Mar 2024 - Nov 2024 (8 months)

Provided customer care for post-production and visualization services by proactively coordinating holiday plans, follow-ups on delivery status, and handling customer requests/complaints. Supported production and IT updates, filtered and assigned tickets, and helped train/mentor customer service team members while improving service workflows.

Customer Service Production Coordination

Customer Service Representative

Bell24system Vietnam

Sep 2022 - Jan 2024 (1 year 4 months)

Provided case management for Microsoft Premier U.S. customers, responding via email and LiveChat to troubleshoot phone and tablet issues. Managed CRM accounts, conducted warranty eligibility checks, and resolved complex conflicts with ~92% good rates on live chat.

Live Chat Case Management CRM Management Warranty Management Conflict Resolution