huy nguyen

- Monitor and analyze trading activities (MM, RFQ) across various markets to identify suspicious patterns, potential market abuse, or non-compliance with internal and regulatory requirements.
- Utilize analytical tools and trade surveillance systems to detect irregular behaviors, such as insider trading, wash trades, spoofing, or price manipulation.
- Review alerts, investigate anomalies, and esca

- Track project milestones, manage resources efficiently, and report progress to stakeholders through structured status updates.
- Install, configure, and integrate mobile applications and IoT devices at customer sites, ensuring proper functionality and optimal performance.
- Diagnose, troubleshoot, and resolve technical issues related to IoT hardware, software, and network connectivity in a timel

- Design and implement new processes on the CRM system to internal workflows
- Working on escalated tickets and personalized resolution based on SOP and improve team's overall CSAT performance
- Summarize and analyze monthly and annually issue report and present to Team Lead in order to feedback with product team
- Work with Team Lead to review, update the SOP, follow the product adjustments from

- Provide technical troubleshooting for technical issues of users on the platform
- Review and suggest improvements for user interface/experience related to trading and transactions.
- Collect issues from users and escalating to the developer team
- Create educational materials, FAQs, and guides for users to navigate the exchange effectively and securely.
- Act as a point of contact for complex c

- Responsible for monitoring international short video content to ensure healthy and multiple community ecology.
- Through quality evaluation and data analysis, feedback problems & handle necessary escalation and form a quality inspection report.
- Labeling team management. Work closely & hand in hand with other departments to respond immediately to relevant operation’s needs.
- Participate in the

- Handle live chat and tickets 24/7 via the support platform with the average volume of 50 - 70 chats and 20 - 30 tickets per shift 
- Provide accurate, valid, and comprehensive information and maintain 95% of CSAT 
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and followi

- Analyzing and grading large sets of geo data especially POI Data
- Validating geo data from external sources
- Document projects and track status
- Monitor and maintain evaluation geo data quality
- Collecting Point of Interest data at designated venues using proprietary software and internal tools
- Coordinating with HQ leadership and cross-functional teams to drive projects
- To adhere to Quad

- Receive calls and solve customer problems about flights, hotels, and other services
- Support live chat with professional response and followed the SOP as well as achieve the customer satisfaction
- Support other departments
- Write a daily report to the team leader in order to follow up with the KPI team - Ensuring a high level of customer service and a positive guest experience.
- Actively gai

Sep 2024