Jacob Moore
@jmoore5
IT Support Specialist looking to move into a data-driven role. Currently completing a master's in Applied Data Science at the University of San Diego.
United StatesWhat I'm looking for
I’m an IT Support Specialist II who designs and implements enterprise identity and access management solutions across Active Directory, Office365, Azure AD, and specialized scientific applications. I translate complex technical requirements for C-level stakeholders and architect VPN and security protocols like PAN GlobalProtect and Okta MFA to ensure compliance and operational efficiency across 200+ users.
I partner with engineering and compliance teams to document technical solutions and create architecture guidance for IT infrastructure decisions, then I drive outcomes through root-cause analysis that prevents recurring downtime. From endpoint management with Microsoft Intune, Azure AD, Okta MFA, and monitoring with Intune and SolarWinds, to Tier 2 support across SCCM, JAMF, OneDrive, Box, and CrashPlan, I focus on reliable systems, clear documentation, and hands-on help—while building my long-term foundation through an M.S. in Applied Data Science with coursework in Cloud Architecture, Machine Learning, Data Engineering, Advanced SQL, and Python for Data Science.
Experience
Work history, roles, and key accomplishments
Designed and implemented enterprise identity and access management solutions across Active Directory, Office 365, Azure AD/Entra ID, and scientific applications. Architected VPN and security protocols and performed root-cause analysis to resolve critical system issues.
Designed and deployed endpoint management architecture using Microsoft Intune, Azure AD, and Okta MFA across macOS, iOS, and Windows environments. Managed multi-cloud infrastructure, system monitoring/optimization, and supported HIPAA-compliant operations including Veeva applications.
Campus IT Support Technician
California State University, San Marcos
Jan 2022 - Dec 2023 (1 year 11 months)
Provided in-person and remote technical support to faculty and staff, diagnosing issues and performing root-cause analysis. Managed software updates, device refresh cycles, and asset lifecycle tracking using centralized inventory and ticketing systems.
Executed enterprise-wide hardware and software refresh deployments for macOS and Windows endpoints to ensure standardized configurations. Provided Tier 2 endpoint support for Office 365, SCCM, JAMF, OneDrive, Box, and CrashPlan, resolving incidents to minimize user downtime.
Education
Degrees, certifications, and relevant coursework
University of San Diego
Master of Science in Applied Data Science, Applied Data Science
Activities and societies: Relevant coursework includes Cloud Architecture, Machine Learning, Data Engineering, Statistics, Advanced SQL, Python for Data Science, and Big Data Analytics.
Pursuing a Master of Science in Applied Data Science with coursework in cloud architecture, machine learning, data engineering, statistics, and advanced SQL and Python.
California State University San Marcos
Bachelor’s Degree in Business Administration / Management Information Systems, Business Administration / Management Information Systems
Earned a bachelor’s degree in Business Administration / Management Information Systems.
De Anza Community College
Associate degree, Business Management
Completed an associate degree in Business Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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