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JL Cooper

@jlcooper

AI Strategy and Transformation Consultant at Solomonic AI, turning business operations into tested CRM workflows and implementation plans.

Canada

Message

At Solomonic AI, I lead discovery with owners and operational teams to map how leads, customer information, sales activity, and service handoffs move through a business. I turn those findings into CRM requirements, workflow logic, implementation plans, and clear ownership for next steps.

At Indish Beauty, I built the systems behind a salon and e-commerce customer journey, including a connected lead and booking experience with an AI-powered hairstyle matcher and GoHighLevel reputation workflows. I also create branded interactive reviews, prototypes, calculators, and implementation proposals, refining page flow and mobile presentation while making assumptions and unproven outcomes clear.

Experience

Work history, roles, and key accomplishments

Current

AI Strategy and Transformation Consultant

Current

Solomonic AI

Sep 2025 - Present (1 year 2 months)

Lead discovery with owners and operational teams to map how leads, customer information, sales activity, and service handoffs move through a business. Convert findings into CRM requirements, workflow logic, implementation plans, and measurement frameworks.

CRM Workflow Logic Implementation Planning Metric Frameworks Lovable Canva Page Hierarchy Copy Flow Mobile Presentation

CRM Implementation Consultant

High Hello AI

Apr 2025 - Sep 2025 (5 months)

Worked with service businesses to translate inquiry, booking, and follow-up needs into practical GoHighLevel builds. Configured pipelines, custom fields, forms, calendars, routing rules, notifications, follow-up sequences, and escalation logic.

GoHighLevel Pipelines Custom Fields Forms Calendars Routing Rules Notifications follow up sequences escalation logic Testing Documentation

Operations and Systems Lead and Co-owner

Indish Beauty

Jul 2021 - Nov 2023 (2 years 4 months)

Owned the systems behind a salon and e-commerce customer journey, including website inquiries, bookings, customer communication, appointment readiness, product orders, inventory, email marketing, and staff procedures.

Web Inquiries Booking Client Communication Appointment Readiness Product Ordering Inventory Email Marketing Staff Procedures Workflow Improvement

Technical Support Representative

Rogers Communications

Mar 2018 - Jul 2021 (3 years 4 months)

Resolved technical, account, and service issues in a high-volume environment. Reviewed records across systems, documented actions accurately, managed escalations, and communicated clear next steps to customers and internal teams.

Technical Support Account Management Service Issues Documentation Escalation Management Client Communication

Education

Degrees, certifications, and relevant coursework

Course Careers

Certificate, Technology Sales

2022 - 2023

Completed the Technology Sales Development Certificate from Course Careers from 2022 to 2023.

Toronto Metropolitan University

Bachelor of Commerce, Business Management, Entrepreneurship

Bachelor of Commerce in Business Management, Entrepreneurship from Toronto Metropolitan University, Ted Rogers School of Management, completed in 2014.