Open to opportunities

Jiva Davis

@jivadavis

Message

I’m a medical care coordinator and dispatcher focused on accurate intake, routing, and care.

United States

Message

What I'm looking for

I’m looking for a role where I can own high-volume coordination, accurate intake/routing, and compliance. I want a team that values quality metrics, clear communication, and practical problem-solving to keep services moving smoothly.

I’m a Medical Care Coordinator II with years of experience handling high-volume calls, intake requests, and real-time updates while keeping strict compliance and customer satisfaction at the center of my work.

In my current role, I answer multi-line VOIP calls, route and schedule medical requests for workers comp patients, and troubleshoot issues with adjustors and payors before information moves forward for billing to support timely payment.

I also maintain disciplined intake processes—manually entering and updating requests with strict HIPAA guidelines—and I consistently deliver strong quality results, including 100% average QA scores.

Earlier in my career, I built operational systems using MS Excel databases, improved dispatch performance, and created tools like ticket management for damaged vehicles—work that strengthened speed, accuracy, and day-to-day coordination.

Experience

Work history, roles, and key accomplishments

Care Coordinator II/Dispatcher

One Call Medical

May 2021 - Aug 2025 (4 years 3 months)

Answered multi-line VOIP phone lines and routed 50+ calls per day based on caller needs. Coordinated workers' comp medical intake, scheduling, and HIPAA-compliant updates, and dispatched appropriate providers while maintaining 100% average QA scores.

Intake Coordination Medical Scheduling HIPAA compliance & QA Workers’ Compensation

Administrative Assistant/Dispatcher

NORAG

Nov 2020 - Mar 2021 (4 months)

Processed grain elevator tickets and coordinated inbound/outbound transit and commodities. Managed multi-line phones, supported terminal manager operations, and built Excel-based informational and tracking databases for equipment and commodity movement.

Terminal Operations Data Tracking Customer Service

Dispatcher & Secondary Remarketing

Jack Cooper Transport

Dec 2016 - Nov 2020 (3 years 11 months)

Routed a network of 1,500+ drivers across the United States and Canada and secured secondary marketing loads to reduce empty mile percentage. Built operational processes, including an Excel-based ticket management system that reduced damaged vehicle completion time by 30% and increased traffic by 50% in 12 months using John Deere equipment.

Freight Dispatching Route Planning Empty Mile Reduction Troubleshooting Ticketing Systems

Restaurant Server/Service Trainer

First Watch

Jun 2015 - Nov 2015 (5 months)

Took guest orders with careful attention to allergies and special requests, maintained communication to resolve issues, and ensured a consistently satisfactory experience. Handled payments accurately and maintained cleaning standards and regulatory compliance.

Guest Service Order Taking Restaurant Sanitation & Compliance

Server/Service Trainer (Houlihan's)

Houlihan's

Mar 2015 - Nov 2015 (8 months)

Provided menu and flavor recommendations, including wine pairings, while maintaining high accuracy to avoid and correct mistakes. Trained new servers on procedures, menus, and rotating specials, supporting strong guest experience and repeat visits.

Guest Service Training Facilitation Order Accuracy Restaurant Procedures

Assistant Manager, I Love This Bar

Toby Keith's I Love This Bar and Grill

Jan 2014 - Dec 2014 (11 months)

Created the weekly server schedule and ran shifts by supporting staff wherever needed to keep operations moving smoothly. Ensured day-to-day coverage and responsiveness during service.

Scheduling Operations Coordination Team Coordination Workforce Planning Restaurant Management Support