Lizzy Ruscio

I’m a results driven Operations Leader with 6+ years of progressive experience transforming operations, optimizing workflows, and leading high performing teams in fast paced, client focused environments. I combine strong written and verbal communication with data driven decision making to improve operational efficiency, strengthen team performance, and deliver measurable business results.

After advancing from Claims Associate to Assistant Manager, I assumed responsibility for overseeing daily operations, workforce planning, and high volume claims production while ensuring SLA compliance and consistent KPI achievement. As the primary escalation point for sensitive and confidential cases, I partnered with leadership to identify operational bottlenecks, implement process improvements, and scale production to approximately 2,000 claims per month while doubling client appointment capacity without sacrificing quality or service standards.

To improve efficiency and increase team productivity, I analyzed existing workflows, identified repetitive manual tasks, and implemented automation and standardized processes that reduced administrative effort by approximately three hours per employee each day. I leverage performance dashboards, productivity metrics, and quality benchmarks to identify trends, coach team members, and drive continuous operational improvements that support organizational goals.

I also lead initiatives that strengthen operational readiness by auditing CRM systems, refining scheduling workflows, improving automation tools, and ensuring audit compliance. Throughout my career, I have successfully onboarded and trained more than 50 team members, developed process documentation, and collaborated across departments to align operations, improve communication, and deliver consistent, high quality client outcomes.