Geraldine De Leon

Provided excellent professional and courteous customer service for all travelers, balancing multiple tasks during irregular operations. Handled computerized passenger boarding, special needs assistance, and itinerary changes.

Performed general outreach, engagement, and follow-up with members, coordinating services and appointments. Shared information with care managers and advocated for members' health needs, providing and tracking referrals to community-based resources.

Conducted outbound calls to Molina members to schedule appointments with Nurse Practitioners. Performed timely documentation in electronic medical records and provided daily audits and feedback, ensuring confidentiality and HIPAA compliance.

Attended and represented the client at virtual and in-person community events, providing outreach, education, and enrollment services. Assisted members in choosing a Managed Care health plan or provider and completed timely, error-free reporting.

Supported DSS leadership and assisted with subject matter questions regarding Enrollment Broker processes, handling complex issues. Provided outreach and education to beneficiaries during DSS outreach events, including choice counseling and enrollment review.

Handled inspection and delivery of mail while maintaining accounts and routes for delivery. Ensured timely and accurate mail distribution, adhering to postal regulations and safety standards.

Managed Medicaid re-eligibility for clients, including children, through phone and in-person interviews. Handled income verifications and explained coverage to clients, ensuring compliance with program guidelines.

Handled administrative duties such as mail processing and applications for social services. Served as a Spanish interpreter for all departments, facilitating communication and ensuring accessibility for clients.

Managed high incoming call volume from various entities, handling medication refills and incoming faxes. Scheduled appointments, managed patient check-in/out procedures, and performed other clerical duties.

Managed large call volumes, providing customer service and assessing customer needs regarding services or equipment. Handled credit payments and assisted callers with resolutions, ensuring customer satisfaction.

Gained knowledge and competencies in early childhood education principles, methods, and curriculum. Developed understanding for early growth, development, and learning in children.