Open to opportunities

Jithin Joseph

@jithinjoseph

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Experienced infrastructure specialist delivering cloud, backup, and Microsoft platform solutions.

United States

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What I'm looking for

I seek a senior infrastructure or cloud role where I can lead migrations, improve reliability, design backup/disaster recovery, and collaborate with stakeholders on scalable, well-documented solutions.

I am an experienced Infrastructure Specialist with 16 years in infrastructure management, progressing from support and issue resolution roles to proactive project execution and architecture work.

I hold a Bachelor’s in Computer Science and a Post Graduate Program in Cloud Computing from the University of Texas, and I maintain accreditations such as ITIL V3, AWS Cloud Associate, and planned TOGAF (2025).

In my current role as Technical Architect I manage day-to-day administration, support, maintenance, and monitoring of M365, Azure, Endpoint Management, virtualization, backup and disaster recovery, and Active Directory services while engaging stakeholders to define and implement infrastructure requirements.

My background includes large migration and virtualization projects (including converting 100+ physical servers to virtual), designing and implementing cloud compute on Azure and AWS, and delivering technical projects on time and on budget with detailed operational documentation.

Experience

Work history, roles, and key accomplishments

Current

Technical Architect

Current

Long View Systems

Jul 2021 - Present (4 years 6 months)

Manage day-to-day administration, support, maintenance, and monitoring of M365, Azure, Endpoint Management and AD services; design and execute backup and disaster recovery architecture to ensure infrastructure health and capacity.

Azure Endpoint management Active Directory Disaster Recovery Windows Server Virtualization Monitoring

Managed Services Delivery Consultant III

Ricoh Canada

Nov 2019 - Jul 2021 (1 year 8 months)

Led IT infrastructure operations and migrations including Windows Server, Exchange, VMware/Hyper-V and M365/Intune, delivering projects on time and maintaining backup and disaster recovery capabilities.

Windows Server VMWare Hyper V Intune Backup And Recovery Troubleshooting Documentation

IT Consultant

102037044 Saskatchewan Inc

Jan 2018 - Nov 2019 (1 year 10 months)

Designed and implemented physical and virtual server and network infrastructure, led virtualization project converting 100+ physical servers to virtual, and maintained security and business continuity procedures.

Virtualization VMWare Network Infrastructure Security Compliance Business Continuity Server Migration Documentation Project Delivery

Senior Cloud & Systems Engineer

Empress Cybernetics Systems

Nov 2012 - May 2017 (4 years 6 months)

Configured and maintained compute on Azure and AWS, deployed SaaS solutions, led client implementation projects, and developed new IT services and migration planning.

Azure AWS Compute SaaS Implementation Migration Planning Project Management Systems Administration

Severity Analyst

IBM India

May 2010 - Aug 2012 (2 years 3 months)

Provided Tier 3 support and severity-based incident triage, resolved complex network and server issues, and maintained high-quality customer service per SLAs.

Triage Servers Customer Service SLA Management Documentation

IT Technical Analyst

Information Management Integration

Feb 2009 - Aug 2009 (6 months)

Built and maintained POS systems, coordinated outsourced support, and resolved Level 3 POS issues while ensuring adherence to IT policies and procedures.

Troubleshooting system updates