Jitendra User

Developing strategy, delivery approach, and partnerships for a sports-led education initiative integrating fitness, wellbeing, and academic development. Engaging stakeholders and preparing implementation and funding proposals to progress the initiative from concept toward execution.

Led lending operations control transformation and audit remediation, consolidating fragmented quality checks into a unified workflow. Directed a team of five project managers and guided process automation covering 25% of manual steps.

Led a 35-member multi-layered operations team and built a consolidated lending Quality Control model across Commercial Banking, Asset & Wealth Management, and Business Banking. Led the Loan IQ-to-ACBS transition and presented quality trends and governance metrics.

Managed loan servicing teams supporting Commercial Banking, Asset & Wealth Management, and Business Banking. Led ACBS-to-Loan IQ migration and transition of loan operations from Chicago to Bengaluru.

Supervised daily loan booking and funding, workload allocation, and operational escalations. Introduced quality checks and monthly accuracy reporting to strengthen first-time-right processing.

Performed loan booking, funding, documentation reviews, servicing, and special-credit-related activities. Co-trained colleagues and surfaced recurring error patterns to team leadership.

Processed loan booking and funding transactions, maintained servicing records, and escalated documentation exceptions to protect transaction accuracy.

Bachelor of Business Management degree from Bangalore University, completed from 2005 to 2008.