Shikha Chopra
@shikhachopra
I lead global credit operations, risk governance, and wholesale lending transformation.
IndiaWhat I'm looking for
At Bank of America, I lead multi-functional Global Markets Loan Operations across EMEA, covering trade settlements, reporting, and corporate actions with global delivery accountability.
I've sustained zero payment-risk events, 100% SLA/KRI adherence, and zero-finding audits while strengthening SOPs, control frameworks, documentation governance, and centralized QA. I also drive automation through Loan Runner reporting, SharePoint-based QA workflows, and risk-focused validation models.
Previously at Barclays, I led five wholesale lending functions and 70 FTE across geographies, approved high-value transactions, and managed the reverse transition of more than 175 FTE from Wipro. My work strengthened controls across sanctions, Reg W, ISO 27001, credit crisis governance, reconciliation, and RPA-led process improvements.
Across nearly 19 years in banking operations, including Bank of America, Barclays, Wachovia, GE Capital, and my own events venture, I've built resilient operating models, led global teams, and turned legacy processes into standardized, controlled, high-performing frameworks.
Experience
Work history, roles, and key accomplishments
Assistant Vice President – Global Markets Loan Operations
Nov 2022 - Present (3 years 10 months)
Leading multi-functional operations across EMEA Global Markets, covering trade settlements, reporting, and corporate actions with global delivery accountability. Driving governance over trade settlements lifecycle, ensuring zero cash break exceptions and 100% SLA/KRI adherence.
Managed five critical wholesale lending functions with oversight of 70 FTE across geographies. Strengthened control environment by embedding automation-led risk mitigation frameworks and approved high-value transactions exceeding USD 1M.
AVP – Credit Operations, Business Control & Risk Governance
May 2017 - Dec 2019 (2 years 7 months)
Established QA and risk control frameworks for specialty lending operations, strengthening governance maturity. Led audit walkthroughs and control testing, ensuring zero findings across regulatory reviews.
Founder & Lead
Eventos – Events Management Firm
May 2009 - Mar 2014 (4 years 10 months)
Built and managed an independent corporate events venture, delivering end-to-end execution and client engagement. Led business development, vendor partnerships, and operational strategy.
Process Developer – Collections
GE Capital (Exxon Mobil Process)
Sep 2003 - Feb 2005 (1 year 5 months)
Managed collections lifecycle, consistently achieving and exceeding recovery targets. Strengthened customer engagement strategies across early and late-stage collections.
Assistant Manager / Team Leader – Mortgage & Lending Operations
Wachovia / GE Capital
Feb 2005 - Apr 2009 (4 years 2 months)
Managed mortgage lending operations ensuring high standards of quality, risk mitigation, and client satisfaction. Led teams across loan portfolios with accountability for operational efficiency and accuracy.
Education
Degrees, certifications, and relevant coursework
AI Workshop
AI Workshop, Artificial Intelligence
2026 - 2026
Attended an AI Workshop including Co-Pilot Training in 2026.
USA University
Principles of Banking Industry, Banking
2008 - 2008
Completed a course on Principles of Banking Industry in 2008.
Lean Six Sigma
Lean Six Sigma Green Belt, Process Improvement
2007 - 2007
Certified as Lean Six Sigma Green Belt in 2007.
Symbiosis Institute of Business Management, Pune
MBA, Human Resources
2004 - 2006
MBA in Human Resources from Symbiosis Institute of Business Management, Pune, completed in 2006.
University of Delhi
B.Com., Commerce
1999 - 2001
Bachelor of Commerce from the University of Delhi, completed in 2001.
RSA
RSA Training, Risk Management
Completed Risk Self-Assessment (RSA) training.
FMEA
FMEA Training, Risk Management
Trained in Failure Mode & Effects Analysis (FMEA).
DC&G
DC&G Certification, Employee Relations
Certified in Disciplinary, Capability & Grievance (DC&G).
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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