Open to opportunities

Rina Mondelo

@rinamondelo

Message

Customer support and operations professional specializing in SaaS onboarding and technical troubleshooting.

Philippines

Message

What I'm looking for

I seek a customer-focused role delivering SaaS onboarding and technical support, with clear KPIs, collaborative culture, and opportunities to improve processes and user adoption.

I am a customer support and operations professional with over three years' experience in high-volume, KPI-driven environments supporting US-based clients. I specialize in SaaS onboarding, technical troubleshooting, structured case documentation, and cross-functional coordination to deliver timely issue resolution and strong customer satisfaction.

At StarPoint Holdings I led workflow configuration and client onboarding for property management software, coordinated multi-state stakeholder implementations, and maintained performance metrics to protect recurring revenue. My background in education gives me added empathy when supporting school-based users, and I consistently balance multiple priorities while preserving service quality.

Experience

Work history, roles, and key accomplishments

Property Manager

StarPoint Holdings

Sep 2022 - Jan 2026 (3 years 4 months)

Led onboarding and workflow configuration for property management software, drove system adoption across multi-state stakeholders, and maintained SLA-driven communication while protecting recurring revenue through proactive AR management.

Buildium SaaS Implementation Onboarding Account Management CRM Case Documentation Stakeholder Management

Lead Generation Specialist

Demand Science

Aug 2021 - Aug 2022 (1 year)

Supported enterprise sales through executive-level prospect engagement and data validation, maintaining CRM accuracy and consistently meeting productivity and quality KPIs in a performance-driven environment.

Lead Generation Sales Enablement CRM Management Data Validation Prospecting KPI Tracking

Technical Support Representative

Concentrix

Jun 2019 - Jul 2021 (2 years 1 month)

Provided high-volume technical troubleshooting and remote support for AT&T customers, maintained performance KPIs, documented case resolutions in CRM, and de-escalated complex issues to preserve customer satisfaction.

Technical Troubleshooting Remote Support Phone Support KPIs Escalations RingCentral

Education

Degrees, certifications, and relevant coursework

Unknown Institution

Bachelor of Elementary Education, Elementary Education

Bachelor of Elementary Education degree with foundational understanding of educator workflows and classroom environments, providing context for supporting school-based users.