Jin Yoo
@jinyoo
Product leader turning broken workflows into usable products for large-scale missions.
What I'm looking for
I’ve spent 15 years solving “broken workflow” problems by aligning people, clarifying requirements, and shipping products that actually get used. I’m a product leader who’s led products serving 24M+ users and managed $130M+ budgets, with a track record of cutting delivery cycles by 90% in environments where failure wasn’t an option.
Most recently, as Senior Product Manager at the U.S. Department of State, I scaled Online Passport Renewal to 70,000 applications per week and improved fulfillment time by 20%. I drive outcomes through user research and cross-functional execution—like achieving a 95% positive customer feedback rate, cutting deployment failures by 50% and release cycles from 6 months to 2 weeks, and helping lay the foundation for future AI/ML development.
Experience
Work history, roles, and key accomplishments
Co-founded Nyoo Studio to build and lead product efforts.
- Scaled the Online Passport Renewal service to 70,000 applications per week and cut fulfillment time by 20% by aligning stakeholders and cross functional teams to the established product roadmap, key performance indicators (KPI).
- Achieved positive customer feedback rate of 95% by conducting deep-dive usability testing and translating complex customer pain points into crisp product requirements.
- Ensured 100% on-time delivery across 10 product lines with $130M budget and 265 personnel as both Contract Officer Representative (COR) and Government Technical Monitor (GTM).
- Boosted overall team performance 20% by redesigning roles, aligning responsibilities to strengths, and instituting data-driven performance metrics.
- Reduced decision-making bottlenecks by 40% by leading portfolio-wide i
- Reduced vulnerability mitigation time by 40% across all DOD solutions by managing the 0 to 1 rollout of the automated Security Technical Implementation Guide (STIG) Vulnerability Remediation Platform.
- Accelerated delivery and velocity of automation features by 30% by rebuilding and prioritizing a 150+ item technical backlog.
- Selected to lead AI/ML research across federal operations, identify
- Delivered average of 6 months in schedule acceleration across 15 Veterans Health Administration Community Care Program Management Office (PMO) projects through early detection of risks/dependencies and structured mitigation planning.
- Delivered average of 6 months in schedule acceleration across 15 Veterans Health Administration Community Care Program Management Office (PMO) projects through early detection of risks/dependencies and structured mitigation planning.
- Decreased time-to-market to 4 months by streamlining the requirements gathering process and utilizing rapid prototyping to gain customer acceptance.
- Reduced functional test durations by 50% by developing and implementing automated testing scripts using Python and Selenium.
- Brought newly established talent agency fully up and operational within 3 months by building frameworks and digital infrastructure custom designed for veteran talent agent.
- Developed a boot-strap business model using niche marketing and web content distribution
- Achieved customer buy-in by developing an MVP product and collecting collaborative feedback through usability testing and deep-dive interviews with stakeholders and customers.
- Increased name recognition and value by collaborating with partners including Red Bull to produce successful localized events
Founded Nyoo Co. and led early product and operational efforts.
Formerly known as FedBid, Inc
- Increased QA test completion rate by 50% by designing UI testing automation scripts using Python, VB scripts, and Selenium.
- Achieved less than 2% defect rate in production by designing and implementing the QA testing procedures for monthly software releases.
- Led testing efforts of mobile integration of the FedBid web application.
- Recognized for developing and
Worked as a Market Specialist at Unison.
Completed an internship at Creative Entertainment Connections, LLC.
• Responsible for new business acquisition and administrative roles as well as business development.
Education
Degrees, certifications, and relevant coursework
William & Mary – Raymond A. Mason School of Business
BBA, Process Management & Consulting, Entrepreneurship
2007 - 2011
William & Mary – Raymond A. Mason School of Business
Bachelor of Business Administration, Process Management & Consulting, Entrepreneurship
2007 - 2011
Earned a Bachelor of Business Administration with a focus on Process Management & Consulting and Entrepreneurship.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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